Investing in branch transformation is a move that many banks are now making, harnessing new technological and digital capabilities to ultimately enhance customer experience and in-store service offerings.
Bendigo and Adelaide Bank is in the midst of such a transformation, aspiring to set their branches apart by actively engaging the local community with strengthened digital and human interactions. Ahead of Future Branches 2019, we caught up with Nick Carter, Head of Consumer Banking and Local Connection as Bendigo and Adelaide Bank to learn more.
Transforming your branch design and capabilities is at the heart of delivering more personalised, satisfying experiences for your customers. Implementing strategic in-store layouts and fusing value-added technology with physical elements for seamless, differentiated customer experience, we take a look at two banks that are driving the trust back into branch banking, ahead of Future Branches 2020.
Ahead of Future Branches 2020 we take a look back at some of the highest rated presentations from 2019. Explore exclusive insights from: Bendigo & Adelaide Bank, Bank Australia and mBank.:
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