Whitepaper

Setting course in a disrupted marketplace - The digitally-enabled bank of the future

Setting course in a disrupted marketplace - The digitally-enabled bank of the future

Today’s leading financial services companies are operating in a new and more complex environment; one where the fundamental definition of how customers experience and interact with a bank is being challenged and redefined, and leading companies face competition from a myriad of disruptors.

Whitepaper: Future of the branch Where do we go from here?

Whitepaper: Future of the branch Where do we go from here?

As the number of branches continually increased, more processes were centralised or even outsourced to aid the efficiency of the bank. Customer service was revolutionised by the introduction of the contact centre, effectively removing the need for phone calls from customers to be answered inbranch.

These centralised functions were siloed by product and customer segments to improve efficiency within the bank, but ultimately resulted in the spread of customer data across different systems.

Read more in this exclusive whitepaper from Tememos

From Branches to Experience Centres: Leading the way in the transformation of the branch network into experience stores

From Branches to Experience Centres: Leading the way in the transformation of the branch network into experience stores

Across the world, banks’ physical branch networks are being impacted by trends including the shift to digital transactions, customers’ continuing demand for a “human touch” and consumers’ rising expectations set by other retail experiences. But while the pressure will continue, the best response isn’t to cut back towards zero branches. This whitepaper from Accenture suggests that what’s needed is to turn traditional branches into “experience stores”: an agile, integrated network of environments that are multi-format, geographically-tailored and digitally-enabled.