Service NSW did a fantastic job with transforming their traditional branches into highly efficient service center hubs that serve transactions from over 50 different Governmental Agencies. They have tailored their 106 branches according to local community needs to guarantee that each Service Centre provides consistent service offering. Hear how they blend technology, teamwork, highly qualified staff members and Service Centre design to ensure they meet their customer needs and expectations.
In this session, learn:
How technology and self-service compliments Service NSW operations
How Service NSW design enables them to deliver great customer experience and serve high number of customers
How well managed and trained staff members deliver transactions from a variety of Governmental Agencies
Branches are going thought a major redesign across the industry, but there is not a single, unify way that works for all institutions. Panelists will talk though their approach to redesign of their branches. You will learn what initiatives they have undergone, what their plans are and how the size of their institution has affected their decisions. Q&A will take place after all panelist presented their stories.
How branches changed in your organization in the last few years?
What benefits redesigning your branches brought to your organization?
What is your strategy for branches innovation in the future?
Check out the incredible speaker line-up to see who will be joining Cassandra.
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