Chuck Frederick

Chief Retail Officer Academy Bank US

Pre-Conference Workshops: Tuesday, 3rd November 2020

8:00 AM Branch-In-A-Box: Cost Efficient Way to Expand Your Branch Network in Regional Areas

Financial industry recently struggles with a dilemma: how to keep their branch network up and running while it produces many costs, but not necessary enough profit. There is a new concept in the industry, called ‘Branch-In-A-Box’ that provides a new experience of a standardized and humanity banking.

Branch-In-A-Box or Virtual Teller Machine enables banks to reach customers in remote areas and allows them to conduct most transactions previously available only in a branch. It offers banks flexibility to adjust its location due to the population dynamics.

What Will This Workshop Cover:

Chuck Frederick, a Chief Retail Officer at Academy Bank in the U.S. is a key national subject matter expert on Retail and Branch Network Strategy . Chuck has spent more than 20 years in the industry, and has been acting as a mentor to his in-store staff. In his day-to-day work he identifies and implements initiatives to improve overall branch network, in support of Academy Bank’s Retail strategy.

  • Understand how strategic use of VTMs decreases your branch network costs whist it maintains your presence in remote areas
  • Hear how VTMs enable remote experts to consult customers out of office hours
  • Learn how extended VTMs operating hours helps you serve bigger numbers of customers

Conference Day Two: Thursday, 5th November 2020

Tuesday, May 12th, 2020

9:40 AM KEYNOTE SESSION: Finding The Ideal Balance Between Self-Service, Assisted Self-Service and Full Teller Service to Reduce Branch Costs

When investing in a new piece of technology you need to truly think about how it can be useful for your customers. Even though, technology can vastly simplify customer journeys, it will bring no value if community does not find it useful. What is more, do your employees know how it can help service your customers? Have you found the ideal balance between self-service, assisted self-service or full teller service?

Academy Bank is all across the news in the U.S. thanks to their successful self-service implementation. They are well known on the market for having exceptional in-store staff and variety of service options available. Listen to their story to learn how they manage this highly efficient set up.

In this session learn:
  • How to tailor your service approach given the preferences of different age groups
  • How to reduce costs by leveraging technology and workforce
  • How to equip your staff members with the right skills and technology

Check out the incredible speaker line-up to see who will be joining Chuck.

Download The Latest Agenda