Renee Jeffery

Head of Business Readiness BUPA

Conference Day Two: Thursday, 5th November 2020

Tuesday, May 12th, 2020

2:20 PM Panel Discussion: Improving Customer Store Activity and Value in Challenging Digital and Omni Channel Environment

Branches remain an essential part of business operations and customer-advisory functions. Between 30 and 60 percent of customers prefer to visit branches, especially for more complex transactions. However, branch is only one out of a few channels facing customers. Listen to industry leaders discussing that challenge in detail.

In this panel hear insights on:
  • How to offer speed of service, security and personal approach regardless of channel
  • How to provide exceptional customer experience across all your channels
  • How to give customers enough ways to interact with you in person and online

Check out the incredible speaker line-up to see who will be joining Renee.

Download The Latest Agenda