Grzegorz Gierczyk

Head of Game Services Ten Square Games

Conference Day 1 – 8th September 2026

3:10 PM Presentation – Proving the Value of D2C: How Ten Square Games Turns Player Experience into Real ROI

Showing quantifiable value from player experience and support efforts can be more of a challenge. Grzegorz Gierczyk, Head of Game Services at Ten Square Games, will use his expertise leading VIP/player experience, localisation, and player support teams to reveal how studios can achieve tangible ROI and hit key KPIs through a robust, player centric D2C strategy. He will demonstrate why D2C is far more than a distribution channel and can shape the overall experience and directly influence commercial outcomes. Using data backed industry insights and concrete examples, Grzegorz will delve into:

An example outlining what current D2C regulation means for other studios and what to consider.
Demonstrating how localisation, VIP care, and player support meaningfully influence D2C performance.
Applying data driven insights to build a more cohesive, effective, and commercially sound D2C ecosystem.

Check out the incredible speaker line-up to see who will be joining Grzegorz.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk