QA teams have never been better at finding bugs. So why are games still shipping with quality issues?

In this candid interview, Chris Howell, Lead QA Manager at Gram Games, challenges one of the biggest assumptions in game development: that more testing leads to better quality.

Drawing on real-world experience across live service environments, Chris explores how the real bottlenecks have shifted, from detection to decision-making, test coverage to prioritisation, and sheer QA capacity to smarter, more strategic processes.

From the pitfalls of overreacting to player feedback to the limits of scaling QA teams under pressure, this conversation unpacks why many studios are still fixing the wrong problems and what you need to do to change this.

Download to learn more about:

• Why finding more bugs doesn’t necessarily improve quality, and where the real bottlenecks now sit
• How to avoid misinterpreting player feedback and prioritising the wrong fixes
• Where AI and automation are actually saving time, and where they shift the problem elsewhere

If your team is still trying to solve quality problems by adding more testing, it’s time to rethink the approach. Download the full interview to understand what’s really holding game quality back, and how leading QA teams are adapting.