Peter Gerson

Senior Manager - Player Support Keywords Studios

CONFERENCE DAY TWO

Saturday, March 6th, 2021

10:40 AM “HEAR NO EVIL, SEE NO EVIL – THERE’S NOTHING GOING ON WITH MY COMMUNITY”

·         Just because issues are not reported that does not mean they are not happening. Yes sometimes it feel like we are trying to find a “needle in a needle stack” but they are there and they are happening and we need to protect our communities that we are nurturing to play their games in a safe and positive environment.
·         Research suggest that up to 80% of issues go unreported so how would game developers be aware of the extent of any disruptive behaviour if they don’t see the ticket? Game developers spend so much time, money and effort on acquiring new users that it seems like they don’t do enough to hold onto them. Happy players in happy communities will be the most effective and cheapest form of new user acquisition so why is not more effort being done to look after them
·         How proactive does the games industry need to be and self-regulate itself before the regulators or platforms come in and enforce the game developers to act. The regulators are coming and initiatives from the UK and USA demonstrate that unless the games industry self-regulates itself better when it comes to toxicity, they will be forced to do so.

Check out the incredible speaker line-up to see who will be joining Peter.

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