FROM SUPPORTING TO STRATEGY:
ENGINEERING THE NEXT-GEN LEGAL DEPARTMENT

2025 Sponsor Opportunities

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Candice Dawe-Poultney

Legal Operations Manager Royal London

Candice Dawe is the Legal Operations Manager at Royal London, with almost 20 years of experience in legal operations and practice management. She began her career in a private practice law firm in Africa, seeing it from inception to success as a globally recognised member of the DLA Piper Africa Group. At Royal London, she has held various roles, and was promoted to Legal Operations Manager in November 2024, where she is responsible for supporting the Head of Legal Operations with all operational activity, with a particular focus on External Legal Counsel, Contract and Knowledge Management. Candice is known for her adaptability, pragmatic approach, and commitment to improving legal service delivery through technology and AI.

Agenda Day 1

11:05 AM THINK TANK (BEGINNER): BUILD, RUN, EVOLVE – LEGAL OPERATIONS FOUNDATIONS FOR EVERY STAGE OF GROWTH

Whether you're stepping into legal operations for the first time or steering a mature function across global teams, the fundamentals matter. Legal operations leaders in this day and age must take stock of what they have, design for what they truly need, and lead others through adoption and enablement. From structuring your team to embedding sustainable tool usage, it’s a blueprint for setting up legal operations that actually works—today, tomorrow, and beyond. The goal is to create systems that empower, not confuse, build trust across stakeholders, and evolve with intention.

• Learn how to assess and articulate your current legal ops setup – processes, people, tools – and align it with future goals

• Explore techniques to drive adoption, manage change fatigue, and support the end user beyond rollout

• Discover how foundational clarity enables smarter growth, better cross-functional collaboration, and long-term tool sustainability

Check out the incredible speaker line-up to see who will be joining Candice.

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