After a long journey of demos and negotiations, a tool has finally been purchased. The vendor has left the building (metaphorically), but the journey has only just begun. Legal operations must now learn how to use this tool – and teach others how to use it too. But while they are figuring this out, another problem is likely to present itself: certain team members are not making use of it. Adoption, even now, is still a major challenge amongst legal operations professionals, and they must be equipped to tackle it. They must be both educators and supporters of any such tool they bring on board, ready to address any concerns, receptive to feedback, and leaders in maintaining a tool’s efficacity.

-  Learn the ins and outs of training your team and other departments on how to use your tool, and the importance of selling it efficiently

-  Weigh in on the key ways of supporting end user experience, and of assessing and logging feedback (as well as learning to understand what good feedback consists of)

-  Understand what you need to do to ensure correct maintenance, including logging end user requests and challenges and collaborating efficiently with your third-party contact