Nilay Desai

Principle Solution Consultant, Professional Services Conga

Nilay Desai is a Principal Solution Architect at Conga with more than 18 years of experience helping global enterprises transform how they manage the revenue lifecycle, from the commercial agreement through to pricing, order and billing. He has worked with manufacturing, health technology and energy technology organisations, and brings a practitioner's view of why commercial value is so often won or lost after signature.

His work spans CLM, CPQ, pricing, order management, billing, and digital and partner commerce, with a focus on how contracts connect to commercial execution. He has worked on how multi-party, multi-agreement structures, including GPO frameworks and price consolidation frameworks, translate into contractual pricing and obligations. He has also worked on agreement frameworks that govern renewals, revisions, price protection and renewal uplifts across the life of a relationship. Two themes run through that work: ensuring agreed terms, entitlements and pricing carry into quotes, orders and billing without being re-keyed, and ensuring that what is billed matches what was contracted, so that revenue leakage is identified and prevented.

Nilay is equally focused on how AI can make contracting and delivery faster and smarter. He designed and built an agentic Applied AI framework, with human review built in, that generates and reviews five types of SDLC artefact and has reduced artefact effort by around 50%. It is now adopted across the practice, and he contributes to Conga's AI adoption strategy.