Agenda Day 2
8:00 am - 8:30 am
REGISTRATION & COFFEE
8:30 am - 8:40 am
OPENING REMARKS FROM THE CHAIRPERSON
Dan Ruderman -
President,
DTRudy Associates
8:45 am - 9:15 am
ACTION-PLANNING FORUM: PAUSE FOR THOUGHT - TURNING REFLECTION INTO RESULTS
Attendees will have 10 minutes designated to a table discussion, designed to encourage intentional reflection on the day's learning and to help focus objectives for the remainder of the Exchange. The aim is to ensure attendees remain conscious of gained insights and expected practical outcomes.
Discussion will focus on:
• The key insights and takeaways from Day 1
• The topics, questions, or challenges attendees would like to explore on Day 2
A spokesperson from each table will share findings with the rest of the room.
9:15 am - 10:00 am
PANEL DISCUSSION: THE NEXT FRONTIER - OVERCOMING IMPLEMENTATION FAILURES TO SUCCESSFULLY DEPLOY AI
Vera Reznikova Ph.D -
Head of Legal Transformation & Innovation Europe,
DHL
Antonio Enrico Agovino - Head of Business Integrity, Security & QHSE, INWIT S.p.A
Mark Leicester - MD, Head Of Group Commercial Legal, Standard Chartered
Gabriel Buigas - Executive Vice President, Contracts, Compliance & Commercial Services, Integreon
As legal operations departments accelerate their adoption of AI, many are confronting the realisation that implementation is far more challenging than initial conception. Fragmented tech stacks and integration limitations mean that embedding tools into "business-as-usual" workflows can seem to be a never-ending uphill battle. But AI adoption is inevitable, so how can legal operations leaders establish a pragmatic roadmap to tool integration that means they can leverage and scale AI as a component of their core ecosystem?
Integreon
- Unpack why legal tech deployments often fall short, and what lessons can be learnt from implementation failures
- Explore the customisation and structural challenges that derail even the most promising tools
- Learn proven ways to create seamless integration and long-term success
- Gain insights into designing effective AI to ensure systems are reliable, and capable of signalling uncertainty
Gabriel Buigas
Executive Vice President, Contracts, Compliance & Commercial ServicesIntegreon
10:05 am - 10:35 am
DEVELOPMENTAL THINK TANK: THE CONTRACT ICEBERG - UNLOCKING VALUE BELOW THE SIGNATURE LINE
Nilay Desai -
Principle Solution Consultant, Professional Services,
Conga
For many organisations, CLM success is measured by how quickly contracts move from draft to signature. Yet once the ink dries, the real challenge begins. Hidden beneath the surface are obligations, renewal opportunities, pricing mechanisms, unenforced SLAs and commercial commitments that can either create significant value or expose the business to unnecessary risk. As leaders look to maximise returns from their CLM investments, how can they move beyond execution and ensure contracts actively deliver measurable business outcomes?
• Identify untapped commercial value through examining missed obligations, unchecked renewals and overlooked pricing
• Explore how contractual risk and revenue leakage can remain hidden long after contracts are signed
• Consider how disparate functions can work together to drive accountability and contract performance
• Understand how AI, automation and contract intelligence can help transform contracts into sources of measurable business value
10:40 am - 11:10 am
COFFEE BREAK & NETWORKING
11:15 am - 11:45 am
LIGHTNING DEBATES
Dan Ruderman -
President,
DTRudy Associates
In this quick-fire round of dialogues, attendees will have the opportunity to hear and share different views on some of the most contentious topics currently facing the legal operations community. Join this session to better understand where you – and your peers – stand in different debates.
10:05 am - 10:35 am
1:1 BUSINESS MEETINGS
10:40 am - 11:10 am
1:1 BUSINESS MEETINGS
11:15 am - 11:45 am
1:1 BUSINESS MEETINGS
11:50 am - 12:20 pm
PRESENTATION: THE IMPLEMENTATION PLAYBOOK - ENSURING AI READINESS AND EXCELLENCE THROUGH COLLABORATION, UPSKILLING & BUSINESS-WIDE USE CASES
AI adoption is rapidly becoming a business priority instead of a jazzy upgrade to existing tech stacks. But for many legal operations leaders, the challenge is not a lack of tools or ambition, but making new technology work within existing systems, legacy infrastructure and established workflows. From upskilling legal teams to securing cross-functional collaboration and measuring meaningful outcomes, there is a recipe for success, albeit a convoluted one. So how can legal leaders leverage an effective implementation strategy from the wider business that delivers lasting value without simply creating more work?
• Explore how to identify the wider organisation's practical AI use cases that address genuine legal operations needs
• Understand how collaboration between legal, IT and other business functions can overcome legacy technology challenges and support successful AI implementation
• Examine a commercially minded culture as an inspiration to drive adoption, embed new ways of working and maximise the value of existing tools
• Consider how to develop meaningful metrics to demonstrate AI's impact on legal operations
12:20 pm - 12:50 pm
FIRESIDE CHAT: TO E-BILLING AND BEYOND - BUILDING LEGAL TECH PARTNERSHIPS THAT STRENGTHEN SPEND CONTROL
Sam Higgs -
Enterprise Accounts,
Brightflag
Monika Le-Good - Head Global Legal & Compliance Operations, Processes, Sandoz
For many legal departments looking to capitalise on eBilling's capabilities, the challenge is not simply implementing the right tool, but ensuring it delivers meaningful improvements to spend management and enforces billing guidelines. Whether upgrading legacy systems or introducing e-billing for the first time, success depends on more than the technology itself. From developing billing policies to fostering strong collaboration between legal teams and technology providers, organisations must build partnerships that deliver measurable improvements in legal spend control.
• Examine the importance of effective relationship management in maximising the value of legal tech partnerships
• Explore the key considerations when implementing or migrating to an e-billing platform, from selecting the right capabilities to embedding effective spend controls
• Discover how to use meaningful metrics and business outcomes to measure and demonstrate the impact of e-billing initiatives
12:50 pm - 1:50 pm
LUNCH
2:25 pm - 2:55 pm
ADVANCED THINK TANK: TOOL TALK - COMPARING, CONTRASTING, AND RECOMMENDING LEGAL TECH THAT WORKS
Jannica Houben -
Vice President, Global Legal Transformation,
TD SYNNEX
In a landscape crowded with solution providers promising seamless integration and end-to-end capability, legal operations teams remain unconvinced that the true "right" platform exists. The reality is that some tools restrict integrations to preserve their own ecosystems, ultimately causing tension between customisation and standardisation. To build a connected, cost-effective, and scalable legal tech stack in a resource-constrained environment is a challenge many leaders are trying to overcome. In this closed-door, end-user-only think thank, you can unpack a critical question: what tools actually integrate well in practice?
- Debunk the "all-purpose" tool myth, and explore the gap between vendor promises and operational reality
- Examine the rise of non-legal tools adapted for legal use and how they compare with traditional legal tech
- Discuss the limits of self-service and agentic tools that continue to require human oversight
- Recommend impressive, helpful tools that have actually made a valuable difference to your team
1:50 pm - 2:20 pm
COFFEE BREAK & NETWORKING
1:50 pm - 2:20 pm
1:1 BUSINESS MEETINGS
2:25 pm - 2:55 pm
1:1 BUSINESS MEETINGS
3:00 pm - 3:05 pm
LIVE POLLS
3:05 pm - 3:35 pm
PRESENTATION: SMART SPENDING - SUCCESSFULLY IMPLEMENTING EBILLING TO CONQUER INVOICE SCRUTINY
Monika Le-Good -
Head Global Legal & Compliance Operations, Processes,
Sandoz
Within legal operations, eBilling has emerged as a critical tool for driving transparency, accountability, and cost control, ultimately freeing up in-house lawyers to focus on high-value work. But successfully leveraging eBilling goes beyond implementing a tool. Leaders must reshape their billing practices, manage resistance from both lawyers and law firms, and ensure the tool is set up for conscious use that is continually engaged.
• Learn the importance of preparation, from curating firm lists to billing protocols
• Understand when and how to have clarifying conversations with external firms to set clear expectations
• Gain insights on engaging internal teams and aligning with finance
• Grasp how to use reporting, rules, and AI-enabled review to enforce compliance and confidentiality
3:35 pm - 4:05 pm
PRESENTATION: THE (GOOD KIND OF) PYRAMID SCHEME - A FRAMEWORK FOR TRANSFORMING CONTRACT TURNAROUND
Reducing contract turnaround time is a persistent challenge for legal operations teams running under growing commercial pressure. But by establishing a framework based on standardisation and prioritisation, resources can be better allocated, low-value tasks can be removed from internal talent, and senior leadership can refocus on strategic responsibilities. Learn how one legal operations leader transformed the function with a structured, behaviour-led framework that recalibrated mindsets, deepened company-wide collaboration, and drove lasting efficiency.
- Discover a "pyramid" model that redefines how legal work is triaged and delivered, enabling teams to use their time more economically
- Explore the critical role of risk articulation in facilitating faster decision-making
- Address the cultural challenge of prying lawyers out of low-risk comfort zones and introducing a new value-driven model of behaviour
- Assess the implementation of self-serve tooling to resolve and action low-risk tasks
4:05 pm - 4:15 pm
CLOSING REMARKS FROM THE CHAIRPERSON
Dan Ruderman -
President,
DTRudy Associates
