THE WORLD'S LEADING EVENT ON LIVE SERVICE GAMING

9 - 10 SEPTEMBER 2025 | NOVOTEL LONDON WEST, UK

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Rakesh Mistry

Product and GTM Director Keywords Studios

Rakesh Mistry is a leading voice in AI strategy and conversational design, he served as Senior Director of AI Strategy & Design at LivePerson, and provided enterprise AI consulting at IBM. Now a Product and GTM Director with Keywords Studios focused on AI and the Helpshift platform. With a career spanning enterprise AI, customer experience, and ethical automation, Rakesh brings a pragmatic yet visionary lens to how AI can truly serve—and scale with—player communities. He’s all about turning buzzwords into real-world impact.

Main Day 1 - Tuesday 9th September

12:45 PM Presentation – S.H.I.F.T. Your Mindset: AI Supports Engaging Player Connections

In gaming, AI is often framed as a tool for efficiency, but at Keywords Studios, we see it as a force for transformation. Join Rakesh Mistry and Simon Stokes as they explore how AI is reshaping the player journey, from smarter support to deeper community insights. This session dives into:

How context-aware AI reduces churn and boosts retention.
Why support is evolving into a launchpad for fandom.
How new tech is redefining engagement across live services.

Plus, be the first to hear exclusive announcements from Keywords Studios that signal the future of AI-powered player experiences.

Check out the incredible speaker line-up to see who will be joining Rakesh.

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