Andrew Kerr

Chief Customer & Strategy Alpine energy

Day Two | 19th November 2025

10:00 AM Industry Panel: Customers Leaders’ Panel – Redefining the Energy Experience: From Engagement to Empowerment

  • What do energy customers actually want in a decarbonising world?
  • From price takers to active participants: building trust in VPPs, demand response, and DER integration.
  • Personalisation, data visibility, and multi-channel engagement – what’s working?
  • Turning customer insight into network and retail strategy.
  • Partnering with tech and vendors: what helps and what hurts?


Check out the incredible speaker line-up to see who will be joining Andrew.

Download The Latest Agenda