Alexandra Geddes

Director Strategy, Service NSW for Business Service NSW

Conference Day Two: Friday, 22nd November 2019

11:00 AM CASE STUDY: Utilising Workforce Planning to Create Agile Teams and Build Flexibility in a Changing Work Environment

The digital transformation of government has influenced how teams operate. In response to this transformation, Service NSW has created an agile workforce to deliver its innovative range of digital products and programs that have a social impact on the community. Effective workforce planning is needed to deliver with agility and flexibility whilst working in an environment with partner agencies and key stakeholders who have competing demands.

In this session:

Implementing processes to create an agile approach to create cutting edge digital products and customer support through a range of channels
Designing pilots as a key element to de-risk projects
Creating a flexible work environment to deliver job satisfaction
Retaining and attracting talent to create a high-performing team when delivering new projects

Speaker:

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