28 - 30 October, 2019
| Sir Stamford Circular Quay, Sydney, NSW
Conference Day One: Tuesday, 29th October 2019
8:20 am - 8:50 am
Coffee And Registration
8:50 am - 9:00 am
Conference Opening – Remarks from the Conference Chairperson
9:00 am - 9:40 am
Barclays UK Case Study: Managing Increasing Stakeholder And Regulatory Expectations Through Effective Risk Articulation, Controls Automation And Data Driven Reporting
Vinita Ramtri -
Head of Controls Automation,
Barclays UK (KEYNOTE)
While innovation budgets and resources keep growing, risk management is finding it increasingly challenging to cope with the slew of new regulations, an emerging bag of new risk profiles and falling customer trust. How does a risk leader achieve their objectives in such an environment with limited resources and increasing workloads? In this session, Vinita talks to her journey at Barclays Bank in how technology is able to enhance and improve risk outcomes to complement rather than slow down business innovation.
- Embedding and articulating risk culture and awareness across leadership and operational leaders
- Defining KRIs and controls that bring standardization and accountability at scale
- Leveraging data, simplified taxonomy and reporting to improve regulator expectation management
9:40 am - 10:20 am
Technology Risk Management: Principles that ensure a sustainable compliance posture
Ali H. Memon -
Technology Risk Consultant,
The Risk Advisory
A seasoned risk enthusiast explains the tenets that enable organisations to: -
- Develop a tailored Technology Risk Framework that assists in continuous compliance
- Effectively identify and classify technology assets and associated risks
- Adopt risk scales to continuously measure and improve upon their Technology Risk posture
Ali H. Memon
Technology Risk ConsultantThe Risk Advisory
10:20 am - 11:00 am
Panel Discussion: Do’s And Don’ts With Standing Up A Transparent And Mature Non-Financial Risk Management Framework In The Digital Landscape
Michael Saad -
General Manager Enterprise Risk,
icare NSW
Gemma Kyle - Group Executive, Corporate Services, REST
Nathan Taylor - Head of Risk Enablement, Suncorp Group
Ingrid Child - General Manager Operational Risk and Controls, Private and Business Banking, CBA
Risk management needs a new lens within the business to improve customer trust, regulatory compliance and financial outcomes for the business in the digital landscape. This panel will see risk leaders reflecting on their experiences, wins and lessons to provide you tangible insights around things they’d do more of and some things they wish they know earlier as they address key questions around bringing maturity to non financial risk management such as:
- What practices do we need to shed and how must we look at non financial risk today?
- How do we secure executive buy in and investment to improve prioritization and ownership of non-financial risk?
- How can we integrate various operational risks into an ERM framework without losing visibility?
- What are some ways to improve management of regulatory and customer scrutiny?
- What would we change about our approaches in hindsight?
Ingrid Child
General Manager Operational Risk and Controls, Private and Business BankingCBA
11:00 am - 11:20 am
Speed Networking
11:20 am - 11:40 am
Morning Tea
Interactive Discussion Groups
Roundtable A
11:40 am - 1:00 pm Culture Is The New Control – Improving Risk Assurance Through Human Behavior Assessment Lalit Barhate - Head of Internal Audit, Avant Mutual Group
Roundtable B
11:40 am - 1:00 pm How Can Non Financial Risk Management Be Leveraged To Improve Business Financial Outcomes Dr. Jolene Morse - Head of Risk Models and Support, Business Banking Risk, Bendigo & Adelaide BankFacilitator:
Dr. Jolene Morse
Head of Risk Models and Support, Business Banking RiskBendigo & Adelaide Bank
Roundtable C
11:40 am - 1:00 pm Considerations And Risks With Operating In An Automated Risk Environment Michael Saad - General Manager Enterprise Risk, icare NSWRoundtable D
11:40 am - 1:00 pm How Can We Establish Balance Between Risk and Innovation In An Increasingly Competitive Market? Rohan Wickremesinghe - Program Integration Leader - Technology Risk and Compliance - Lynx Migration, TALFacilitator:
Rohan Wickremesinghe
Program Integration Leader - Technology Risk and Compliance - Lynx MigrationTAL
1:00 pm - 2:00 pm
Lunch
2:00 pm - 2:40 pm
Pursuing Data-Led Risk Management: Suncorp’s Case Study In Uplifting Risk And Compliance Management
Nathan Taylor -
Head of Risk Enablement,
Suncorp Group
Suncorp has recently implemented a Program of work which has enhanced the way risks and obligations are managed with a focus on embracing data and building a greater understanding of risk. This program has supported Suncorp to keep pace in a rapidly changing external landscape. Nathan takes you through how the different components, including the processes, technology, change management, frameworks and data, need to come together to deliver a single solution which will support a future of enhanced insights, improved non-financial risk management and opening up for the opportunities of AI. Key themes covered:
- Why a data-led risk approach is important
- Optimising your risk platforms and supporting tools to be an enabler rather than a burden
- Developing a strong data foundation to drive insights, reporting and support better decision making
- The pitfalls on the journey
2:40 pm - 3:20 pm
Westpac Case Study: Improving Organisational Resilience to Effectively Respond To Operational Risks And Retain Customer Trust
Stuart Mills -
Head of Group Operational Risk and Group Insurance,
Westpac Group
At Westpac Group, the Group Operational Risk team are currently undertaking a simplification and enhancement program across the entire Operational Risk Framework. This includes simplifying the structure and language of the policy framework along with enhancing the supporting guidance and training materials and upgrading Group’s Operational system. A key component of the program is the development and implementation of the Group’s approach to operational resilience. The goal? Ensuring the Group is able to respond effectively respond to an incident or outage and minimise the impact of the customer. What does that mean? When operating in a cyber landscape, you can no longer simply think you’ll not have an incident to respond to – the question is more so around how your organization’s culture and resources are geared to effectively minimizing and responding to such inevitable incidents.
- Simplifying and “lightening” risk terminology to improve business ownership and understanding of operational risks
- Brining in intuitive technology capability that offers simplified reporting and insights to business owners on their deliverables
- Adopting stress testing and reverse-stress testing methods to improve risk management and response
3:20 pm - 3:40 pm
Afternoon Tea
3:40 pm - 4:20 pm
How UniSuper Applied Human Centred Design To Risk Frameworks And Controls To Improve Assurance And Reduce Admin Effort By 81%
Ruby Yadav -
Chief Risk Officer,
UniSuper
As organizations adapt new ways of working to improve customer-centric innovation and speed to market, traditional standards-led and obligatory approaches to risk management won’t stand a chance if the risk function is to be effective and at pace. In this session, hear how human centred design and agile approaches are being applied by UniSuper to improve non financial risk management and drive compliant cultures “by design”. Hear how Ruby:
- Applied a member and organization lens towards how risk is understood, owned and managed by business executives
- Has re-worked fragmented risk processes, frameworks and controls underpinned by HCD
- Is bringing maturity to operational risk as a part of a wider, integrated risk management overhaul at UniSuper
4:20 pm - 5:20 pm
It’s All About The Customer! – How BUPA Evolved Its Remuneration and Rewards Structure to Prioritize Customer Outcomes Over Financial Returns
Justin James -
Director of Conduct & Risk,
Bupa
Conduct risk is on everyone’s mind in the post banking commission era. While most financial institutions are still in the journey of embedding recommendations into their risk management programs, BUPA has been well on its way to not only meet the regulatory expectations around conduct but also exceed them. In this session Justin will take you through how he has improved BUPA’s focus on customer outcomes through a rewards and remuneration structure overhaul that’s boosted customer satisfaction metrics.
- Moving from rewarding customer facing teams for sales to prioritizing customer outcomes
- Developing performance measures around metrics that look at qualitative factors over financial metrics
- Overcoming challenges with securing and embedding change across staff and leadership
- A group discussion over how to prioritize customer outcomes and reduce bias when machines will make customer decisions
