28 - 30 October, 2019
| Sir Stamford Circular Quay, Sydney, NSW
Pre Conference Workshops: Monday, 28th October 2019
9:00 am - 11:00 am
Workshop A: Creating An Accountable, Lean And Resilient Risk Organization By Re-Designing Team Roles, Processes And Controls Around Customer Journeys And Outcomes
Vinita Ramtri -
Head of Controls Automation,
Barclays UK (KEYNOTE)
At large organizations, non financial risk management challenges are typical – low visibility of risk across the 3 lines of defence, duplication of processes and reduced accountability. With customers gaining visibility into an organization’s use and management of their data and empowering them to switch providers on whim, threats like system outages, cyber attacks and data breaches need to be handled meticulously and there’s no place to for the leadership team to hide should they materialize!
In this workshop, Vinita takes you through a new way of thinking and structuring of risk teams and processes at Barclays UK to offer your business the best of breed approaches that can help you prevent and in the unfortunate instance, effectively respond to such risks. By tying the risk team’s set up to cater to customer journeys, she has created a foundation for non risk management that can now be incrementally matured through control automation and innovative technologies.
Expected Outcomes:
- Reduces customer risk and improved business resilience to a complex, digital risk environment
- Improved quality and consistency of customer experience
- Reduced duplication of risk processes
- Unified accountability, ownership and understanding of risk across the three lines of defence
Key Takeaways:
- Effective use of process, risk and controls to manage increasing stakeholder expectations
- Embed process culture and process awareness across the organization
- The value of lean and end-to-end thinking in driving better outcomes and increased efficiency
- Encouraging process ownership, transparency and completeness such as hand-off points between processes
- Moving from a siloed risk management to embedding a culture of risk awareness across the organisation
- Using controls effectively to drive better customer outcomes while managing risk
- Sharing ways to think around how to connect processes and customer journeys
- Leverage structured thinking, simplified taxonomy and technology to better manage increasing expectations
Facilitator:
11:30 am - 1:30 pm
Workshop B: Enabling Automated, Data-Driven Non Financial Risk Management By Improving Alignment Between Your Business Processes, Risk Technologies And Customer Responsibilities
As legacy thinking and approaches to non financial risk management are changing, so does the way the business optimizes its technology platforms which are crucial to bringing efficiency and effectiveness to risk professionals, who have more than a truckload of expectations, regulatory commitments and workloads to deliver on today.
In this workshop, deep dive into your challenges with refining your risk management processes, platforms and responsibilities in a manner where your GRC platform can be supercharged with high quality, actionable data insights to drive proactive non financial risk management and federated decision making to reduce pressure on Line 2 resources. This is your opportunity to learn how to build out a risk organization from scratch across processes, skillset and tools to make automation and data driven risk management a reality.
Key Outcomes:
- Shedding legacy technologies, structures, controls and process around non financial risk management
- Improved uptake of Line 2 strategy across Line 1 risk owners
- Leveraging high quality data insights to improve risk decision making
- Reduced process duplication and improved automation of manual risk processes
Key Takeaways:
- Building out a risk organization with the Chief Customer Officer to bring an end-to-end prioritization of customer outcomes as well as regulatory commitments
- Creating a Line 1.5 role to improve understanding and enforcement of Line 2 risk strategy by Line 1 leaders
- Optimizing your processes to improve GRC platform data insights
- Exploring the scope for automation within risk processes to reduce staff workload
Facilitator: TBC
