Delegates are introduced to a fictional regional organisation ("Company X") and given a project dossier: current scam exposure, org structure, and a live incident that will unfold across the day
Defining how organisations should structure ownership and accountability for scam prevention
Understanding where internal governance ends and cross-sector coordination begins
Identifying the roles of financial institutions, platforms, telcos, regulators and law enforcement across the scam journey
Establishing escalation and information-sharing pathways before an incident occurs
Assessing where organisational and ecosystem capability gaps typically sit
Using the building blocks just introduced, teams diagnose Company X's governance, ownership and capability maturity, identifying where its biggest gaps sit
A cross-border scam hits Company X mid-simulation. Teams must identify what is happening, determine who owns the response and decide what action to take as new information emerges
Defining the indicators that show whether the organisation is genuinely prepared to prevent and respond to scams
Translating operational scam risk into clear board-level priorities, escalation triggers and decision points
Testing whether existing response plans, roles and escalation pathways will hold up under pressure
Building leadership confidence through simulations, scenario exercises and readiness reviews
Identifying where boards and senior management should intervene before a scam incident becomes a wider operational or reputational crisis
Teams translate the day's findings into a board-level readiness case — defining the key risks, escalation triggers, leadership decisions and capability gaps they would need to defend in front of senior management
Benchmarking relevant industry approaches and implementation lessons across Asia; implementation lessons and common organisational challenges
Each team presents Company X's forward strategy to a panel representing the board and regulators, who challenge the recommendations before selecting the strongest overall strategy