26 - 28 November, 2018
Le Méridien Dubai Hotel & Conference Centre, Dubai, United Arab Emirates

Conference Day One: Monday, 26 November 2018

Paul Lalovich, Organizational Effectiveness Advisor at Emirates Nuclear Energy Corporation

Paul Lalovich

Organizational Effectiveness Advisor
Emirates Nuclear Energy Corporation

DESIGN THINKING AND INNOVATION IN FORGING THE WAY TO EXCELLENCE


Huda Majed Rashed Al Abbar Al Falasi

Senior Manager – Happiness, Dubai
Silicon Oasis Authority

10:15 am - 10:45 am REGIONAL TRAILBLAZERS: Service excellence – it’s about the mindset! Exclusive insights into Dubai Police’s 7 stars project

Zainab Hassan Ismail Ali Ahli,s - Prime Executive, Dubai Police

Zainab Hassan Ismail Ali Ahli,s

Prime Executive
Dubai Police

10:45 am - 11:15 am Man, machine and workplace happiness: How AI is transforming the workplace

Ali Khaled Alhashmi - Senior Vice President & Head of Human Resources & Centre of Excellence Group, Union National Bank
  • Beating the Sunday blues: How AI an help your colleagues love Sunday again
  • Detecting workplace happiness and reshaping employee experience through AI
  • How AI and humans can co-exist harmoniously
Ali Khaled Alhashmi, Senior Vice President & Head of Human Resources & Centre of Excellence Group at Union National Bank

Ali Khaled Alhashmi

Senior Vice President & Head of Human Resources & Centre of Excellence Group
Union National Bank

11:15 am - 11:45 am SPEED NETWORKING - Swap business cards and break the ice with fellow participants

11:45 am - 12:15 pm INSPIRATION TALK: Two heads are better than one: Who is the other head?

Dr. Zain Tahboub - Chief Advisor, Director of Excellence and Innovation, Dubai Aviation Engineering Projects
The talk will be addressing future plans for innovation and support
Dr. Zain Tahboub, Chief Advisor, Director of Excellence and Innovation at Dubai Aviation Engineering Projects

Dr. Zain Tahboub

Chief Advisor, Director of Excellence and Innovation
Dubai Aviation Engineering Projects

  • Debating the biggest internal barriers to achieving your innovation and customer goals
  • Re-engineering processes to support an innovation agenda
  • Creating innovation frameworks to unlock creativity and enhance service
  • How to increase employee engagement with your innovation programmes

Panellists:
Dr. Zain Tahboub, Chief Advisor, Director of Excellence and Innovation at Dubai Aviation Engineering Projects

Dr. Zain Tahboub

Chief Advisor, Director of Excellence and Innovation
Dubai Aviation Engineering Projects

Ali Khaled Alhashmi, Senior Vice President & Head of Human Resources & Centre of Excellence Group at Union National Bank

Ali Khaled Alhashmi

Senior Vice President & Head of Human Resources & Centre of Excellence Group
Union National Bank

Dr. James Kelley, Subject-matter expert and facilitator at United Arab Emirates University

Dr. James Kelley

Subject-matter expert and facilitator
United Arab Emirates University

Xavier Halbi, Project lead at Radisson Blu Hotels

Xavier Halbi

Project lead
Radisson Blu Hotels

1:00 pm - 1:15 pm Service Excellence Awards

1:15 pm - 2:10 pm Networking Lunch

Dr. James Kelley, Subject-matter expert and facilitator at United Arab Emirates University

Dr. James Kelley

Subject-matter expert and facilitator
United Arab Emirates University

4:00 pm - 4:30 pm End of day one