26 - 28 November, 2018
Le Méridien Dubai Hotel & Conference Centre, Dubai, United Arab Emirates

Intelligent Chatbots Focus Day: Wednesday, 28 November 2018

9:00 am - 9:15 am CHAIRPERSON: Opening address: The future of customer communications

Creating next-gen intelligent customer experiences through chatbots

  • Insight into the chatbot ecosystem
  • Examining the applications and use cases that are succeeding
  • How to generate ROI quickly
Syeda Kanizul Fatma, Chief Knowledge Officer at SEWA

Syeda Kanizul Fatma

Chief Knowledge Officer

Ravikiran M A

Vice President – Digital Banking & Innovation,
Union National Bank

Sebastián Ramírez Montaño

Chief Technology Officer
Datum Consultants

10:00 am - 10:30 am Introduction to Artificial Intelligence and Machine Learning for humans

Sebastián Ramírez Montaño

Chief Technology Officer
Datum Consultants

10:30 am - 11:00 am Humanzing relationships in the age of automation

11:00 am - 11:30 am NETWORKING COFFEE BREAK

11:20 am - 11:50 am AI Bot Transforming Customer experience

Nachiket Deshpande

Managing Director
AXS Solutions & Consulting Pvt Ltd

11:50 am - 12:20 pm Riding the chatbot and AI wave

12:30 pm - 1:30 pm NETWORKING LUNCH BREAK

Chatbot development and implement strategy


The published programme is correct at time of printing. However, given the seniority of our speakers and the nature of their roles, speakers may subsequently substitute or remove themselves from the programme. This is always regrettable, and we will always try to replace the speaker with a speaker with equivalent insight.