26 - 28 November, 2018
Le Méridien Dubai Hotel & Conference Centre, Dubai, United Arab Emirates
Le Méridien Dubai Hotel & Conference Centre, Dubai, United Arab Emirates
Intelligent Chatbots Focus Day: Wednesday, 28 November 2018
9:00 am - 9:15 am CHAIRPERSON: Opening address: The future of customer communications
Creating next-gen intelligent customer experiences through chatbots
9:15 am - 9:45 am LEADERS EXCHANGE PANEL: Market Analysis: Exploring the possibilities and the opportunities for bots
- Insight into the chatbot ecosystem
- Examining the applications and use cases that are succeeding
- How to generate ROI quickly
Ravikiran M A
Vice President – Digital Banking & Innovation,Union National Bank
Sebastián Ramírez Montaño
Chief Technology OfficerDatum Consultants
10:00 am - 10:30 am Introduction to Artificial Intelligence and Machine Learning for humans
10:30 am - 11:00 am Humanzing relationships in the age of automation
11:00 am - 11:30 am NETWORKING COFFEE BREAK
11:20 am - 11:50 am AI Bot Transforming Customer experience
11:50 am - 12:20 pm Riding the chatbot and AI wave
12:30 pm - 1:30 pm NETWORKING LUNCH BREAK
Chatbot development and implement strategy
INTERACTIVE DISCUSSION HUDDLES
The published programme is correct at time of printing. However, given the seniority of our speakers and the nature of their roles, speakers may subsequently substitute or remove themselves from the programme. This is always regrettable, and we will always try to replace the speaker with a speaker with equivalent insight.