26 - 28 November, 2018
Le Méridien Dubai Hotel & Conference Centre, Dubai, United Arab Emirates

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Syeda Kanizul Fatma

Chief Knowledge Officer
SEWA

Syeda is the mastermind behind SEWA management philosophies that have formed the building blocks of organisational culture, employee behavior and performance.

Syeda is responsible for coaching, mentoring and training employees on bespoke management philosophies which enable employees to tap into their creative genius.

As a leading voice, Syeda contributes to the overall brand image of the organisation with a particular focus on customer-centricity, resilience and sustainability.

Hear Syeda Kanizul Fatma’s session:

“ SEWA Customer-centric model: Delight customers, every single time”

Check out the incredible speaker line-up to see who will be joining Syeda Kanizul.

Download The Latest Agenda

Conference Day Two: Tuesday, 27 November 2018

Tuesday, November 27th, 2018

12:00 PM The Key to happy: Managing customer service excellence

1:15 PM REGIONAL TRAILBLAZER: SEWA customer-centric model: Delight customers, every single time

Insight into this bespoke model that transformed SEWA into a customer-facing brand
Understand what it takes to sustain SEWA brand identity to retain loyal customers
From a call centre to a listening centre: Redefining SEWA’s customer service pledge

Intelligent Chatbots Focus Day: Wednesday, 28 November 2018

Wednesday, November 28th, 2018

9:15 AM LEADERS EXCHANGE PANEL: Market Analysis: Exploring the possibilities and the opportunities for bots

Insight into the chatbot ecosystem
Examining the applications and use cases that are succeeding
How to generate ROI quickly