26 - 28 November, 2018
Le Méridien Dubai Hotel & Conference Centre, Dubai, United Arab Emirates
Syeda Kanizul Fatma, Chief Knowledge Officer at SEWA

Syeda Kanizul Fatma

Chief Knowledge Officer

Check out the incredible speaker line-up to see who will be joining Syeda Kanizul.

Download The Latest Agenda

Conference Day Two: Tuesday, 27 November 2018

Tuesday, November 27th, 2018

1:15 PM REGIONAL TRAILBLAZER: SEWA customer-centric model: Delight customers, every single time

  • Insight into this bespoke model that transformed SEWA into a customer-facing brand
  • Understand what it takes to sustain SEWA brand identity to retain loyal customers
  • From a call centre to a listening centre: Redefining SEWA’s customer service pledge

Intelligent Chatbots Focus Day: Wednesday, 28 November 2018

Wednesday, November 28th, 2018

9:15 AM LEADERS EXCHANGE PANEL: Market Analysis: Exploring the possibilities and the opportunities for bots

  • Insight into the chatbot ecosystem
  • Examining the applications and use cases that are succeeding
  • How to generate ROI quickly