Caitlyn McNerney

Vice President, Trust & Safety Upwork

Caitlyn McNerney is a Trust & Safety Leader at Upwork with over a decade of experience building and scaling trust and safety programs in marketplace environments. She brings deep expertise in navigating the unique dynamics of two-sided platforms - balancing demand and supply protections, managing platform risk, and maintaining community trust at scale.

Conference Day Two - Wednesday 24th March 2027

4:30 PM Closing Keynote Panel: From Compliance to Competitive Advantage: Defining the Next Generation of Trust & Safety Leadership

Trust & Safety is increasingly becoming a driver of growth, resilience and user trust. As AI reshapes operations, regulation expands and online harms evolve, leaders must decide where to invest, what capabilities to build and how to position Trust & Safety as a core business function. This closing discussion brings together senior executives to reflect on the biggest lessons from the past two days and define the future of Trust & Safety leadership. Join this session to hear more on:

The evolution of Trust & Safety operating models over the next five years
The capabilities defining high-performing Trust & Safety teams in an AI-driven environment
The areas where industry collaboration is most needed to tackle emerging harms
The strategic priorities shaping the Trust & Safety agenda heading into 2028

Check out the incredible speaker line-up to see who will be joining Caitlyn.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk