Conference Day Two - Wednesday 24th March 2027

As AI-driven moderation reshapes Trust & Safety operations, many platforms are undergoing significant restructuring, with large-scale redundancies impacting traditional moderation roles. While AI is delivering greater efficiency and scale, it is also forcing organisations to rethink team structures, workforce planning, and the future role of human expertise. This panel explores how organisations are reskilling teams, redesigning roles and preparing for the future. Join this session to learn more on:

• How leaders are identifying, developing and retaining next-generation Trust & Safety talent in an AI-enabled operating model.
• Discussing the most effective approaches to reskilling and workforce development 
• Identifying the skills, backgrounds and experiences will define successful T&S leaders over the next five years

Jeff Dunn

Chief Risk Officer
Hinge

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Ella Froggatt

Director of Operations
WhatsApp

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Camila Saraiva Fernandez

Head of Trust & Safety
Bending Spoons

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Ravi Bhalla

VP AI Data and Trust & Safety
Concentrix

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As platforms increasingly facilitate real-world interactions, leaders are investing in new approaches to identify and intervene in risky situations before harm occurs. Predictive safety models are becoming a critical part of modern Trust & Safety strategies. Come along to discover more on:

• Understanding how platforms identify behavioural indicators of risk  
• Exploring situational safety models and intervention strategies 
• Reducing the likelihood of high-impact offline incidents

Laura Budd

Director of Global T&S Policy
Rover.com

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Michaela Smiley

Senior Director of Product Management and Head of Community Safety
Lyft

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Rabi Poddar

Interim Global Director Trust & Safety
Booking.com

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As budgets tighten and vendor options increase, organisations are under pressure to make smarter technology decisions. Selecting the wrong solution can create unnecessary cost, complexity and operational overhead. Join this session to discover more on:

• Evaluating Trust & Safety vendors against operational requirements 
• Balancing build-versus-buy decisions under budget constraints 
• Measuring vendor success beyond implementation metrics

Thomas Hanley

Head of Trust & Safety
SoundCloud

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While most Trust & Safety strategies focus on reacting to harmful behaviour, a growing challenge is how to actively encourage positive interactions. This case study explores PlayStation's early work to combine traditional enforcement with positive reinforcement, using AI to identify and reward behaviours that contribute to healthier, more resilient online communities. Join this session to learn:

• Reframing moderation beyond punishment to encourage positive behaviours.
• Exploring AI's role in detecting helpful community interactions.
• Assessing reward mechanisms that can scale across large platforms.

Will Lewington

Director, Online Safety
PlayStation

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Dr Cristina Fiani

Emerging Tech Analyst, Online Safety
Sony Interactive Entertainment

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While significant attention is placed on identifying and preventing risk before it escalates, platforms are increasingly being judged on how they respond when serious offline safety incidents occur. This fireside chat explores lessons learned from managing high-impact safety incidents and supporting affected users. Join this session to hear practical solutions surrounding:

• Managing serious offline safety incidents when harm has already occurred 
• Supporting affected users while balancing investigations and accountability 
• Strengthening response frameworks to improve future safety outcomes.

Jonathan Byrne

Senior Director of Safety and Risk Management
Airbnb

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Many organisations still treat Trust & Safety as fragmented or reactive, limiting effectiveness and increasing risk exposure. As regulation tightens and harms evolve, leaders are redesigning operating models to centralise ownership, align cross-functional teams, and embed accountability across the business. Join this session to learn more on:

• How online platforms are structuring centralised Trust & Safety organisations
• Where the challenges are for current organisational models?
• How governance models ensure alignment across product, policy and operations

Daniel Skolovy

Director of Product Management, Trust & Safety
Match Group

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As Trust & Safety evolves alongside AI-driven enforcement, leaders are rethinking how teams, workflows and governance structures should operate in an increasingly automated environment. This interactive roundtable will explore:

• Designing Operating Models for LLM-Driven Enforcement: Examining how workflows are evolving, including the balance between Human-in-the-Loop (HITL) and Human-on-the-Loop (HOTL) approaches.
• Redefining Functional Boundaries: Exploring how responsibilities are shifting across Trust & Safety, Product, Policy, Engineering and AI teams.
• Measuring the Effectiveness of AI-Enabled Safety Systems: Discussing evaluation frameworks, governance mechanisms and the metrics that matter.

The best bad actors are not trying to look innocent. They are trying to look exactly like everyone else. Drawing on lessons from U.S. federal law enforcement and counterintelligence investigations and their application to Trust & Safety operations at scale, this case study explores how sophisticated adversaries build credibility, exploit weak signals, probe defenses, and adapt after enforcement. It will also examine how AI is changing the economics of abuse by making deception more scalable, persuasive, and difficult to authenticate, without changing the fundamentals of effective investigation. Join this session to explore:

• Connecting weak signals to uncover synthetic identities, coordinated activity, and hidden networks
• Moving beyond individual accounts, messages, or incidents to identify the actor, objective, and broader operation
• Translating investigative insight into scalable product, policy, engineering, and enforcement interventions

Matthew Jackson

Director, Trust & Safety Global Operations & Enablement
Snap, Inc.

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Fraud, scams and inauthentic behaviour continue to evolve at pace, with AI creating new opportunities for bad actors to scale and evade detection. This confidential roundtable will bring senior leaders together to discuss unresolved challenges and emerging threats, exploring:

• The Rise of AI-Enabled Inauthentic Behaviour: Examining synthetic identities, coordinated abuse networks and emerging deception tactics.
• Where Current Detection Models Are Falling Short: Discussing the limitations of existing approaches and opportunities to improve prevention and investigations.
• The Industry Collaboration Needed to Combat Emerging Threats: Exploring intelligence-sharing models and opportunities for greater cross-platform cooperation.

As platforms increasingly facilitate real-world interactions, ensuring user safety beyond the screen has become a critical trust and safety challenge. Breeze has taken a different approach to online-to-offline risk by embedding safety directly into the dating experience. This case study explores why in-person, venue-based safety mechanisms can be more effective than remote tools, and how platforms can design practical, scalable protections into the environments where user interactions actually take place. Join this session to explore:

• Implementing venue-based interventions that help prevent and de-escalate harm
• Overcoming operational challenges when embedding safety into real-world experiences
• Applying safety-by-design principles to reduce online-to-offline risk at scale

Philip van den Heuvel

Co-Founder & CFO/COO
Breeze

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As more platforms facilitate real-world interactions, Trust & Safety teams must develop new approaches to assessing, escalating and responding to offline risks. This interactive roundtable will explore:

• Operationalising Online-to-Offline Safety Programmes: Risk calibration, escalation pathways and decision-making frameworks for high-risk scenarios.
• Building Effective Response and Support Mechanisms: Examining incident management processes, victim support considerations and cross-functional coordination.
• Partnerships That Strengthen Safety Outcomes: Exploring collaboration with law enforcement, NGOs and specialist safety organisations.