Conference Day One - Tuesday 24th March 2026

As the remit of Trust & Safety expands, so too do the questions around how teams should be structured, governed, and resourced. How can T&S leaders achieve more with less? From centralised versus dispersed models, to in-house versus external capabilities, and the integration of AI and automation, leaders are rethinking what a “modern” T&S function should look like, examining the organisational choices shaping the future of the discipline.

• Centralised vs. distributed T&S: which models best fit today’s platforms?
• Balancing in-house expertise with external partners and outsourcing
• Navigating overlaps with customer care, legal, and policy functions
• Embedding AI and automation into workflows without eroding human judgement
• What the future “make-up” of a high-performing Trust & Safety organisation should be

Franziska Porter

Trust & Safety manager
Dott

See Bio

Lucie Crichlow

Senior Director, T&S
2K

See Bio

As Handshake launched Handshake AI, the team faced the challenge of building a new Trust & Safety team from the ground-up. Here, Head of Policy, joins us to share their journey to strategically build T&S from scratch.

• Essential steps for "getting started” in Trust & Safety, - defining scope, setting initial policies, and establishing robust operational frameworks.
• Exploring how to effectively leverage AI to enhance the efficiency, accuracy, and scalability of content moderation and fraud detection.
• Recruiting the right talent within T&S, covering the specialised skills and mindset needed today.
• Securing buy-in and aligning T&S goals with wider business priorities

Nisreen Hussain

Head of Policy & Content Moderation
Handshake

See Bio

This panel examines the realities of identity verification at scale - where compliance, privacy, and user experience challenges collide. Senior leaders will share how they’re navigating their regulatory requirements, while building tailored verification models that reflect the distinct risks and needs of different platforms and use cases. Moving beyond binary age thresholds to nuanced, context-driven verification approaches

• Building adaptable verification pathways that serve distinct use cases (social, commerce, content) without duplicating risk
• Navigating global regulatory landscapes and anticipating the direction of travel
• Reconciling identification verification with GDPR and minimisation principles - limiting data exposure and processing
• Exploring new identity models that could redefine the balance between compliance and usability

Claire Panter

Director of Player Support
Lockwood Publishing

See Bio

Alexander Kleist

Head of Instagram & Threads, Public Policy, Europe
META

See Bio

Chris Jones

Kids and Family Lead
Google

See Bio

Teen safety policy cannot remain static in the face of fast-moving technologies, shifting user behaviours, and evolving regulation. Building resilience into policies means ensuring they are adaptable, enforceable, and sustainable over time, while continuing to protect children effectively.

• Designing safety policies to anticipate emerging harms and adapt to new technologies
• Balancing global consistency with the flexibility to address cultural and regional differences
• Building feedback loops between enforcement, research, and policy teams to keep policies relevant
• Ensuring policies can withstand regulatory scrutiny while remaining practical to implement at scale
• Embedding resilience through regular reviews, transparent reporting, and cross-industry collaboration

Alexander Kleist

Head of Instagram & Threads, Public Policy, Europe
META

See Bio

Trust & Safety cannot operate in isolation - its impact depends on deep alignment with product and engineering. From embedding safety into design decisions to building the technical infrastructure that enables real-time detection and response, the relationship between these functions is now mission critical. This session will explore how large to T&S into product and engineering to deliver safer, more resilient platforms and more enriching experiences.

• Embedding T&S considerations directly into product roadmaps and feature design
• Building engineering partnerships to scale moderation and risk detection systems effectively
• Balancing user experience, innovation, and safety when trade-offs are unavoidable
• Creating governance models that align T&S, product, and engineering priorities without slowing development

Michael Jamrosy

Global Head of Trust & Safety
Adobe

See Bio

Will Ogden

Chief Technology Officer
TrustedHousesitters

See Bio

Hannah Aubry

Member, Board of Directors
Mastodon

See Bio

Jordan Benavidez

Safety and Design Director
Match Group

See Bio

Louis-Victor de Franssu

Co-Founder & CEO
Tremau

See Bio

This presentation from Anthropic, will delve into the forefront of agentic AI safety. Exploring the critical work that goes into robust policy frameworks and reliable mechanisms to manage autonomous systems, discussing the complexities of new model deployment and strategies to counter misuse. Shaping the next wave of safe agentic AI through both technical safeguards and proactive engagement with public policy and regulators.

• Building consent frameworks that empower users and ensure transparent, manageable interactions with increasingly autonomous AI.
• Policy development and governance structures to ensure the safe and responsible creation and deployment of AI models.
• Strategies for safeguarding against "jailbreaks" and maintaining robust control over product behaviour in our newest AI models.
• Collaborating with policymakers to foster a responsible and safe environment for advanced AI development and deployment.
• Exploring how advanced AI, including agentic capabilities, can fundamentally change T&S dynamics, leading to more sophisticated automation and threat detection.

Amre Metwally

Product Policy Manager
Anthropic

See Bio

Over the past year, Bending Spoons has sought to establish a cohesive and effective Trust & Safety (T&S) strategy at the group level, without undermining the autonomy of individual product teams. This presentation will explore the unique opportunities and challenges of integrating diverse T&S cultures, formalising core principles, and empowering smaller product teams while maintaining their vital autonomy.

• Designing a flexible T&S Framework. Defining group-wide principles, categories of abuse, and severity standards, and rolling them out across diverse product ecosystems.
• Balancing autonomy with alignment. Clarifying where central governance creates value (e.g., compliance, tooling, vendors) and where local teams must lead.
• Scaling responsibly. Approaches to automation, outsourcing, and safeguarding the well-being of those exposed to harmful content.
• Lessons learned so far. What worked, and what didn’t.

Camila Saraiva Fernandez

Head of Trust & Safety
Bending Spoons

See Bio

Mastodon’s decentralised model challenges traditional approaches to Trust & Safety by placing power in the hands of individuals and communities. Instead of centralised enforcement, communities are given the tools to moderate themselves and shape their own norms. This session will explore how Mastodon are seeking to build human-first spaces, encourage prosocial behaviour, and push safety decisions closer to the people they affect. We’ll also look at how T&S teams can design features that empower users while still providing safeguards across a diverse ecosystem.

• Encouraging prosocial behaviour through design and culture
• Enabling community-led moderation in decentralised networks
• Balancing autonomy with safety when decisions sit at the personal level
• Designing tools and features that serve people, not just platforms

Hannah Aubry

Member, Board of Directors
Mastodon

See Bio

Parents remain a critical but under-utilised ally in creating safer online environments. With legislation evolving and research showing the limits of traditional parental controls, the conversation is shifting toward advocacy, collaboration, and shared responsibility. This session will explore how platforms can strengthen parental involvement while balancing privacy, autonomy, and effective protection.

• Understanding the gap between parental expectations and the limited adoption of current parental control tools
• Exploring collaborative oversight models that encourage dialogue between parents and children rather than surveillance
• Recognising the risks of unsafe or opaque parental control apps and the importance of transparency and trust
• Expanding the vision of parental advocacy to shared responsibility, engaging educators, peers, and communities in online safety

Elizabeth Milovidov

Global Director of Parental Advocacy
Roblox

See Bio

Online play thrives when communities feel safe, supported, and empowered to enjoy meaningful interactions. Beyond preventing harm, Trust & Safety leaders are designing systems that promote positive experiences, balancing safety with freedom of expression and fun. This panel will explore how platforms are reimagining player safety and wellbeing as central to the gaming experience.

• Designing game environments that encourage fairness, collaboration, and inclusive community norms
• Building tools that empower players to express themselves and engage constructively with others
• Leveraging AI and design innovation to promote positive interactions, not just to filter out negative ones
• Partnering with players, parents, and communities to co-create safe, welcoming, and vibrant spaces
• Defining new success metrics for Trust & Safety in gaming - measuring fun, wellbeing, and community health

Maria Janelli

Chief of Staff & Head of Impact
Scratch Foundation

See Bio

Declan Henesy

Global Digital Child Safety Senior Manager
LEGO Group

See Bio

Rosaura Fontaine

Senior Manager Player Safety & Trust
Ubisoft

See Bio

Savannah Badalich

Global Head of Product Policy
Discord

See Bio

AI is reshaping Trust & Safety content moderation - empowering teams with new capabilities while simultaneously exposing T&S professionals to new classes of harms. From operational efficiency to generative AI–driven threats, leaders must strike the right balance between automation and human oversight. This panel will explore the promise and pitfalls of AI in practice.

• How AI is delivering transformative impact to Trust & Safety workflows
• Emerging threats and harms created by generative AI
• Operationalising AI effectively: where it works, where it fails, and what needs fixing
• The critical role of human review in maintaining accountability and judgement
• Looking ahead: how to future-proof T&S against the next wave of AI disruption

Margaux Liquard

Head of Trust & Safety Operations
Yubo

See Bio

Holly Shepherdson

Director Legal Operations (Trust & Safety/Copyright)
Soundcloud

See Bio

Laurence Brockman

Principal Director Product & Engineering - Gaming Safety
Microsoft Gaming

See Bio

As AI fundamentally reshapes trust and safety operations, policy professionals are also experiencing significant role transformations. The integration of LLMs into content

moderation is changing what it means to be a platform policy professional as the work evolves from traditional rulewriting into a hybrid discipline that bridges human judgment,

technical implementation, and AI collaboration. Drawing on real-world experience navigating these changes at Discord, we’ll share insights on both the day-to-day evolution of

policy roles and the leadership strategies needed to guide teams through this transition.

• How platform policy work is evolving from policy document creation to prompt engineering, model alignment, and continuous AI oversight
• How enforcement and policy teams collaborate differently in AI-first environments
• Preparing policy teams for hybrid roles that require both policy expertise and AI literacy
• Preserving human expertise while embracing the efficiency of AI-assisted enforcement

Bri Riggio

Senior Manager Safety & Revenue Policy
Discord

See Bio

Edith Gonzalez

Safety and Revenue Policy Expert, User Safety
Discord.

See Bio

As generative AI evolves, it’s transforming online experiences and raising new challenges and opportunities for child safety. This panel will bring together voices from across the AI ecosystem to share how they are preventing, detecting, and mitigating OCSEA. Panelists will discuss safety-by-design principles at every stage of the AI model lifecycle, from early risk assessments to post-deployment safeguards. Highlighting practical tools, strategies, and lessons learned, as well as opportunities to leverage AI for the prevention and detection of harm. The session will showcase collaborative industry efforts to improve online child safety, including how companies have jointly developed and deployed AI safety approaches.

• Practical strategies for embedding safety-by-design approaches from the product design phase of AI systems.
• Developing effective policies and guidelines for AI use with policy frameworks that allow for agility and adaptability.
• Identifying and mitigating unique child safety risks introduced by AI.
• Discussing the technical and operational challenges of monitoring, detecting, and enforcing T&S policies within AI-driven products and services at scale.

Chelsea Carlson

Child Safety Investigator
OpenAI

See Bio

Patricia Cartes

Senior Director of Trust & Safety
Cantina AI

See Bio

Ryn Linthicum

Head of User Well-Being Policy
Anthropic

See Bio

Katia Potapov

Vice President of Membership Development
Tech Coalition

See Bio