Conference Day One - Tuesday 23rd March 2027

Morning Keynote Sessions

8:00 am - 8:55 am Keynote Welcome Breakfast & Registration

8:55 am - 9:00 am Opening Remarks From The Chair

James Smith - UK Head of Trust & Safety, Deloitte
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James Smith

UK Head of Trust & Safety
Deloitte

9:00 am - 9:30 am Keynote Presentation: The End of Moderation As We Know It

Jeff Dunn - Chief Risk Officer, Hinge

Trust & Safety was built on a simple loop. Someone posts something, someone reviews it, someone gets banned. That loop is about to stop working. AI agents don't post, they act. They open accounts, make purchases, send messages and coordinate with other agents on behalf of a person who may never log in to your platform. There's nothing to review and often no one to ban. Most teams are getting ready for the wrong change: they're planning for more content and faster review, when the real shift is that the thing they review is disappearing. Join this session to learn:

  • Why reviewing content is no longer enough in an agent-driven ecosystem 
  • How to govern what AI agents are allowed to do before harm occurs 
  • Which Trust & Safety skills, teams and controls will matter most in the next era of platform safety
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Jeff Dunn

Chief Risk Officer
Hinge

9:30 am - 10:00 am Keynote Presentation

Session details to be announced.


10:00 am - 10:30 am Keynote Panel: From Cost Centre to Business Function: Proving the ROI of Trust & Safety Investment

Sarah Hoyle - Head of Global Trust & Safety, Spotify
Elymae Cedeño - Vice President, Trust & Customer Experience, Bumble

Trust & Safety is still often viewed as a cost centre, making it difficult to secure investment and executive buy-in. Leading organisations are reframing safety as a driver of growth, retention and brand trust. Success requires clear metrics, measurable outcomes and stronger alignment with business objectives. Join this session to learn: 

  • Linking Trust & Safety initiatives to business outcomes
  • Building stronger internal investment cases 
  • Measuring the impact of safety programmes
  • Demonstrating value to leadership and boards 
  • Positioning Trust & Safety as a strategic business function


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Sarah Hoyle

Head of Global Trust & Safety
Spotify

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Elymae Cedeño

Vice President, Trust & Customer Experience
Bumble

10:30 am - 11:10 am Morning Coffee Break

Join us on the exhibition floor for some refreshments and to network with your community.

Morning Track Sessions

Track A: Moderation Operations, Automation & Workforce

11:10 am - 11:40 am Panel Discussion: Moderating AI-Generated Content: The State of Current Policy Frameworks
Aibhinn Kelleher - Global Safety Policy Lead, ElevenLabs
Mustafa Dalo - Global Head of Policy, Interactions - Trust & Safety, TikTok
Prabhu Balakrishnan - Senior Director, Safety and Content Moderation, Reddit
The rapid growth of AI-generated content is creating entirely new moderation challenges. Platforms must adapt existing policy frameworks while responding to increasingly sophisticated synthetic content, abuse vectors and enforcement questions. Come to this session to delve deeper into:
• Understanding how AI-generated harms are evolving across platforms 
• Assessing whether existing policy frameworks remain fit for purpose 
• Designing moderation strategies for emerging AI-powered threats

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Aibhinn Kelleher

Global Safety Policy Lead
ElevenLabs

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Mustafa Dalo

Global Head of Policy, Interactions - Trust & Safety
TikTok

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Prabhu Balakrishnan

Senior Director, Safety and Content Moderation
Reddit

Track A: Moderation Operations, Automation & Workforce

11:40 am - 12:10 pm Case Study: Reserved for Checkstep
Deniz Atabey Alkan - VP Trust & Safety, Checkstep

Session details to be announced.



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Deniz Atabey Alkan

VP Trust & Safety
Checkstep

Track A: Moderation Operations, Automation & Workforce

12:10 pm - 12:40 pm Case Study: How Meta Is Rebuilding Content Moderation for the AI Era
Kate Gotimer - Vice President, Integrity & Support Operations, Meta Platforms

Meta's transition towards AI-driven content moderation offers valuable insight into how moderation systems are evolving at scale. This session will explore the shift from manual review to AI-assisted enforcement, the lessons learned along the way, the ongoing role of human oversight, and the impact these changes are having on reducing online harms. Join this session to hear:

  • Meta's evolution from manual moderation queues to AI-assisted enforcement 
  • Lessons learned from deploying AI-powered moderation at scale 
  • Why human expertise remains critical to AI development, testing, and oversight 
  • The impact of AI-driven moderation on safety outcomes and harm reduction
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Kate Gotimer

Vice President, Integrity & Support Operations
Meta Platforms

Track A: Moderation Operations, Automation & Workforce

12:40 pm - 1:10 pm Case Study: Human First, AI Second: Building Trustworthy Technology
Rikke Rosenlund - Founder & CEO, BorrowMyDoggy
The success of AI depends on understanding the people it serves. Drawing on BorrowMyDoggy's journey from manual operations to a scaled technology platform, Rikke Rosenlund shares why behavioural insight should come before product development, trust frameworks and automation. Learn how a human-first approach creates stronger trust, safer user experiences and more effective AI. Join this session to learn:
• Challenging assumptions before investing in AI. 
• Translating human behaviour into technology decisions. 
• Scaling trust and safety through smarter automation.
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Rikke Rosenlund

Founder & CEO
BorrowMyDoggy

Track B: Children, Youth & Vulnerable Users Safety

11:10 am - 11:40 am Panel Discussion: Adapting to Age-Based Restrictions: Implementing Youth Safety Rules in Practice
Zandy Ring - Head of Trust and Safety, Automattic
Alexander Kleist - Head of Instagram & Threads, Public Policy, Europe, META
Zak Ringelstein - Founder & CEO, Zigazoo

As social media bans and age-based restrictions accelerate globally, platform leaders are at the forefront of implementing them in real world environments. This session explores how platforms are implementing new requirements while balancing safety, compliance and user experience. Join this session to learn:

  • Dissecting how platforms are progressing with social media ban transitions and current challenges.
  • Discuss how platforms can design family engagement strategies that build trust and adoption.
  • Navigating the fine line of regulatory transitions whilst also minimising disruption and unintended risk.
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Zandy Ring

Head of Trust and Safety
Automattic

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Alexander Kleist

Head of Instagram & Threads, Public Policy, Europe
META

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Zak Ringelstein

Founder & CEO
Zigazoo

Track B: Children, Youth & Vulnerable Users Safety

11:40 am - 12:10 pm Sponsor Case Study: Identifying High-Risk Youth Behaviour Before Harm Occurs

Many harmful user experiences are preceded by behavioural signals that platforms can identify and act upon. This session explores how risk detection models can support earlier interventions and improve outcomes for young users. Join this session to discover:

  • Detecting behavioural indicators associated with elevated risk 
  • Designing interventions that support users before escalation 
  • Balancing proactive safety measures with user experience

Track B: Children, Youth & Vulnerable Users Safety

12:10 pm - 12:40 pm Case Study: Protecting High-Risk Communities Through Product and Policy Design
Noor Salama - Director of Member Experience & Safety, Feeld

Women, LGBTQ+ communities and other vulnerable groups continue to experience disproportionate levels of abuse online. Effective safety programmes increasingly combine product design, tailored policy interventions and targeted enforcement strategies. Come to this session to discover:

  • How to identify risks facing vulnerable communities 
  • Designing targeted interventions for high-risk users 
  • Strengthening trust through inclusive safety measures
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Noor Salama

Director of Member Experience & Safety
Feeld

Track B: Children, Youth & Vulnerable Users Safety

12:40 pm - 1:10 pm Case Study: When the Headline Is the Threat: Managing Hoaxes, Media Storms, and False Narratives at Scale
Aurelija Plėtienė - Senior Director of Product Management, Vinted
Viral allegations and media storms can create significant pressure on platforms, regardless of whether the claims are true. Trust & Safety teams must balance investigations, regulatory scrutiny and user trust whilst preventing public narratives from diverting attention away from genuine risks. This case study explores how platforms respond when perception and reality collide. 
Join this session to discover:
• Investigating and responding to high-profile allegations with limited evidence
• Managing media and regulatory pressure without derailing risk priorities
• Protecting genuine users and maintaining trust during public scrutiny
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Aurelija Plėtienė

Senior Director of Product Management
Vinted

Track C: Product Safety & Safety-by-Design

11:10 am - 11:40 am Panel Discussion: Embedding Safety Requirements into Product Development
David Breger - Senior Director of Product Management, Pinterest
Oscar Rodriguez - Vice President of Product, LinkedIn
Marc Horne - Director of Product, Sony Interactive Entertainment

Many organisations still rely too heavily on detection and enforcement after harm has occurred. Leading platforms are moving safety upstream, embedding protections directly into product design, user journeys and platform architecture. The opportunity is reducing harm before moderation becomes necessary. Join this session to learn more on:

  • Embedding safety requirements into product development processes 
  • Preventing harmful behaviour through design interventions 
  • How to measure the impact of preventative safety features

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David Breger

Senior Director of Product Management
Pinterest

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Oscar Rodriguez

Vice President of Product
LinkedIn

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Marc Horne

Director of Product
Sony Interactive Entertainment

Track C: Product Safety & Safety-by-Design

11:40 am - 12:10 pm Sponsor Case Study: Designing Friction That Works: Small Interventions, Big Safety Outcomes

The most effective safety interventions are often the simplest. This case study explores how strategic friction points can reduce risky behaviours, improve user decision-making and prevent harm before enforcement is required. Join this session to learn:

  • Where friction delivers the greatest safety value 
  • Designing interventions that influence user behaviour 
  • Measuring the impact of preventative design change

Track C: Product Safety & Safety-by-Design

12:10 pm - 12:40 pm Case Study: Making Safety by Design the Path of Least Resistance: Scaling Trust & Safety Across Every Product
Gilbert Gede - Director of Engineering, Community Health, Twitch

As organisations face growing pressure to create safer digital experiences, product teams are often balancing safety requirements against speed, resources and delivery demands. The organisations making the most progress are those that remove friction through scalable tools, services and processes that make safety-by-design easy to adopt across every product and team. Join this session to learn more on:

  • Embedding safety-by-design into fast-moving product development cycles
  • Building scalable T&S services that teams can adopt quickly
  • Removing organisational barriers that hinder safety implementation
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Gilbert Gede

Director of Engineering, Community Health
Twitch

Track C: Product Safety & Safety-by-Design

12:40 pm - 1:10 pm Case Study: Reserved for The LEGO Group
Caroline Hurst - Digital Child Safety Lead, The LEGO Group
Session details to follow.
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Caroline Hurst

Digital Child Safety Lead
The LEGO Group

1:10 pm - 2:40 pm Networking Lunch Break

Join us on the exhibition floor for some lunch and to network with your community.

Afternoon Track Sessions

Track A: Moderation Operations, Automation & Workforce

2:40 pm - 3:20 pm Panel Discussion: Regulation Without Borders: Managing Global Safety Expectations in a Fragmented World
Ben Edelhart - General Counsel & Chief Administrative Officer, TaskRabbit
Jennifer Kelly - Head of Platform Governance & Strategy, eBay
Natasha Ahmed-Walsh - Head of Public Policy, UK and Europe, Strava

Trust & Safety leaders increasingly face conflicting legal obligations, political priorities and cultural expectations. Success depends on building flexible governance models capable of adapting to divergent requirements without creating operational paralysis. Join this session to learn:

  • Navigate overlapping regulatory obligations
  • Balance local expectations with global consistency
  • Strengthen governance across international operations
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Ben Edelhart

General Counsel & Chief Administrative Officer
TaskRabbit

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Jennifer Kelly

Head of Platform Governance & Strategy
eBay

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Natasha Ahmed-Walsh

Head of Public Policy, UK and Europe
Strava

Track A: Moderation Operations, Automation & Workforce

3:20 pm - 4:00 pm Roundtable Discussion: Rethinking the Trust & Safety Operating Model
Mike Morrison - Senior Director, Scaled Operations, Discord

AI-driven moderation, increasing regulatory obligations and evolving online harms are forcing organisations to rethink how Trust & Safety functions are structured, resourced and measured. This interactive roundtable will explore:

  • Balancing Human Expertise and Automation: Exploring where human judgement remains essential and where AI is creating efficiencies across Trust & Safety operations.
  • Building Future-Ready Teams: Identifying the skills, capabilities and functions required as Trust & Safety expands into AI governance, product safety and compliance.
  • Designing Effective Operating Models: Comparing centralised and distributed approaches and examining how Trust & Safety collaborates with product, engineering and policy teams.
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Mike Morrison

Senior Director, Scaled Operations
Discord

Track B: Children, Youth & Vulnerable Users Safety

2:40 pm - 3:20 pm Panel Discussion: Protecting Women and Girls Online: Confronting Gender-Based Harms in the Age of AI
Sasha Mathew - Global Head of Policy, Bumble

From online harassment and stalking to non-consensual intimate imagery, deepfake abuse, and coordinated misogynistic attacks, women and girls continue to face disproportionate levels of harm online. This panel explores how platforms are strengthening protections and supporting vulnerable users. Come along to this session to discover:

  • Examining how gender-based harms are evolving across digital platforms 
  • Evaluating product, policy and enforcement measures that protect users 
  • Developing proactive strategies to reduce harm before it occurs
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Sasha Mathew

Global Head of Policy
Bumble

Track B: Children, Youth & Vulnerable Users Safety

3:20 pm - 4:00 pm Roundtable Discussion: Closing the Gaps in Child, Youth and Vulnerable User Safety

Despite growing investment and regulatory scrutiny, many organisations continue to face challenges protecting children, young people and other vulnerable users online. This confidential roundtable will bring leaders together to discuss the interventions and partnerships driving the strongest safety outcomes, exploring:

  • The Safety Measures Delivering the Greatest Impact: Examining the product features, policies and programmes producing measurable improvements in user safety.
  • Where Current Approaches Are Falling Short: Discussing barriers to adoption, persistent safety gaps and emerging risks affecting vulnerable users.
  • Strengthening Collaboration Across the Ecosystem: Exploring how platforms, families, regulators and civil society organisations can work together to improve outcomes.

Track C: Product Safety & Safety-by-Design

2:40 pm - 3:20 pm Panel Discussion: From Roadblock to Strategic Partner: Building a Safety-by-Design Culture Across the Organisation
Aruna Srinivasan - Head of Product Policy, Strava
Eric Han - VP of Trust and Safety, Patreon
Zak Ringelstein - Founder & CEO, Zigazoo
Many organisations have embraced safety-by-design in principle, yet Trust & Safety teams still struggle to influence decision-making early enough in the product lifecycle. Product teams are often measured on speed, growth and innovation, whilst safety teams are tasked with reducing risk, creating friction and challenging assumptions. The organisations making the most progress have moved beyond frameworks and checklists, embedding safety into incentives, culture and day-to-day decision-making across the business. Join this session to learn:
• Embedding safety ownership across product, engineering, design and leadership teams
• Aligning incentives, culture and decision-making to support long-term safety outcomes
• Securing executive buy-in and organisational support for safety-by-design initiatives
• Lessons learned from driving behavioural and cultural change at scale
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Aruna Srinivasan

Head of Product Policy
Strava

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Eric Han

VP of Trust and Safety
Patreon

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Zak Ringelstein

Founder & CEO
Zigazoo

Track C: Product Safety & Safety-by-Design

3:20 pm - 4:00 pm Roundtable Discussion: Where Safety-by-Design Breaks Down Across Policy, Product and Engineering

While safety-by-design has become a core industry principle, many organisations continue to face challenges translating strategy into consistent implementation. This interactive roundtable will explore:

  • The Safety Interventions Delivering Measurable Results: Examining product and design changes that have successfully reduced harm and improved user outcomes.
  • Bridging the Gap Between Strategy and Execution: Identifying the organisational, technical and cultural barriers that prevent effective implementation across teams.
  • Measuring the Success of Safety-by-Design Programmes: Discussing the metrics, frameworks and governance models used to demonstrate impact and secure investment.

4:00 pm - 4:30 pm Afternoon Coffee Break

Join us on the exhibition floor for some refreshments and to network with your community.

4:30 pm - 5:00 pm Keynote Presentation

Session details to follow.

Trust & Safety teams are facing a new reality: managing growing volumes of risk, rapid AI adoption, tighter budgets, and increasing scrutiny from regulators, users, and executives. This panel brings together senior leaders to explore how organisations are adapting their operating models, technology strategies, and decision-making frameworks to deliver effective safety outcomes at scale while demonstrating accountability and business value. Join this session to explore:

  • Balancing safety outcomes with cost pressures 
  • Where AI is creating the biggest opportunities 
  • Defining accountability in a changing landscape 
  • Scaling safety without scaling headcount 
  • Building future-ready capabilities
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Mike Jackson

Chief Digital Safety Officer
Microsoft

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Stephanie Olsen

Director of Consumer Product Security & Trust
Netflix

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Mathieu Proust

Chief Operating Officer
Checkatrade.com

5:45 pm - 5:50 pm Closing Chair Remarks

James Smith - UK Head of Trust & Safety, Deloitte


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James Smith

UK Head of Trust & Safety
Deloitte

5:50 pm - 7:50 pm Networking Drinks - Brought to you by Cinder