Jonathan Byrne

Global Director, Public Safety Operations Uber

In 1997 Jonathan joined the British Army, laterf commissioning as an officer and serving in Iraq, Northern Ireland, and Bosnia. In 2007, he joined the Metropolitan Police Service in London, qualifying as a detective and going on to manage various CID teams.

In 2016, Jonathan accepted a role on Uber’s security team and now leads the company’s global public safety operations team. The team provides continuous, year-round, triage and emergency response services across 74 countries, operating from hubs in the Americas, Asia-Pacific, and EMEA. A new central operations team in Taiwan also supports these efforts, focusing on fraud and theft response. Uber facilitates over 28 million trips per day, serving 150 million active monthly users and is a fast growth business. This growth has been accompanied by a rapid increase in LE data requests and Jonathan’s team has had to scale consistently to meet demand and ensure platform safety.

Conference Day Two - Wednesday 25th March 2026

11:10 AM Panel Discussion: Real-time Incident Response and The Barriers To Cross-Border and Cross-Platform Investigations

Trust & Safety teams face the urgent challenge of responding to critical incidents in real-time. This panel will delve into the complexities of robust incident response frameworks and the challenges of cross-platform investigations. Developing and refining incident response protocols to effectively address high-stakes events, ensuring rapid detection, assessment, and mitigation

Discussing current strategies and tools employed by platforms to counter threats, fraud and harms, and how these efforts adapt to new tactics and emerging threats
Exploring the role of digital fingerprinting and hashing technologies in identifying and preventing cross-platform spread of known harmful content
Addressing the legal, technical, and operational challenges that hinder seamless data sharing and collaboration between platforms, which is crucial for disrupting coordinated harmful activities and preventing "platform hopping."
Highlighting the critical need for increased partnership between tech companies, law enforcement, government agencies, and civil society organisations to build a more unified and effective front against severe harms.

Check out the incredible speaker line-up to see who will be joining Jonathan.

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