Kim Kunes

Is Trust & Safety having an identity crisis? This session will explore the profound transformation of the T&S function to a strategic, proactive, and risk-centric pillar of the modern online platform. But what is the modern mandate for Trust & Safety?

• Today’s Relationship Between T&S, Product and Compliance
• Organisational re-design – Practical strategies for restructuring T&S teams to be more agile and cross-functional
• The future of Trust & Safety talent – What are the skill sets required for modern T&S professionals?
• Analysing the state of Content Moderation in 2026
• Reframing the narrative of T&S from reactive "clean-up" to a critical product and risk discipline to anticipate and mitigate threats before they emerge.

The gaming industry operates a unique and dynamic ecosystem, presenting distinct Trust & Safety challenges and opportunities compared to other platforms. In this panel, we delve into how gaming companies approach user safety, moving beyond reactive measures to build proactive safety ecosystems. Exploring the intricacies of player experiences, discuss how safety is woven into game design for effective interventions, and share insights on fostering thriving communities where fun and safety coexist.

• Exploring the components of safety in gaming, from in-game moderation and community management to platform-level protections and external partnerships.
• Understanding player interactions and behaviours to design safety measures that enhance the overall player experience
• Embedding proactive safety features and intervention mechanisms directly into game design, allowing for early detection and mitigation of harmful behaviours and content.
• Navigating the challenge of enabling creative expression and dynamic social play while implementing robust safeguards against toxicity, harassment, and other forms of abuse unique to gaming.