Matthew Soeth

The gaming industry operates a unique and dynamic ecosystem, presenting distinct Trust & Safety challenges and opportunities compared to other platforms. In this panel, we delve into how gaming companies approach user safety, moving beyond reactive measures to build proactive safety ecosystems. Exploring the intricacies of player experiences, discuss how safety is woven into game design for effective interventions, and share insights on fostering thriving communities where fun and safety coexist.

• Exploring the components of safety in gaming, from in-game moderation and community management to platform-level protections and external partnerships.
• Understanding player interactions and behaviours to design safety measures that enhance the overall player experience
• Embedding proactive safety features and intervention mechanisms directly into game design, allowing for early detection and mitigation of harmful behaviours and content.
• Navigating the challenge of enabling creative expression and dynamic social play while implementing robust safeguards against toxicity, harassment, and other forms of abuse unique to gaming.

Today’s teams need to blend technical expertise, regulatory fluency, operational resilience, and cultural awareness to meet rising expectations. This lunch and learn will unpack the evolving skillsets required for modern T&S professionals, and how organisations can build and nurture them.

• Identifying the new core competencies for T&S, from AI literacy to risk modelling and data analysis
• Exploring the growing importance of regulatory, policy, and legal expertise within safety teams
• Highlighting operational skills such as risk & crisis management, escalation protocols, and cross-functional collaboration
• Building pathways to attract, train, and retain T&S professionals with the diverse skills needed for the future