Jennifer Kelly

Head of Platform Governance & Strategy eBay

Jennifer Kelly is a product and operations executive with over 15 years of experience in trust and compliance across global digital marketplaces. She currently serves as Head of Platform Governance and Strategy at eBay, where she leads policy initiatives to strengthen marketplace integrity, enhance item and listing compliance, and embed trust, accountability, and regulatory rigor into platform design and operations.

Jennifer has held senior leadership roles at Upwork, Etsy, and PayPal, where she built and scaled global teams across product, policy, and operations. As Vice President and General Manager of Trust & Safety at Upwork, she led end-to-end strategies to protect platform integrity while enabling growth and user engagement. At Etsy, she spearheaded global marketplace integrity efforts, fostering a safe and trusted ecosystem for millions of buyers and sellers. Her expertise spans enterprise risk management, content moderation, regulatory compliance strategy, financial crime prevention, and governance in complex, highly regulated environments.

Jennifer holds a B.A. from Hamilton College and a J.D. from Fordham University School of Law. She lives in the Greater New York City area with her husband and three children.