Mike Morrison

Senior Director, Scaled Operations Discord

Mike Morrison is Senior Director of Scaled Operations at Discord, leading Trust & Safety scaled Moderation Ops and overall Customer Experience Ops. He brings 15+ years of global operations leadership from Indeed, Dropbox, Facebook, and Capital One Shopping, with deep expertise in scaling Trust & Safety and Customer Support through data-driven systems and AI-powered automation. Known for a people-centered leadership style, Mike specializes in building high-performing teams that navigate hypergrowth and organizational change. He is based in Austin, Texas.

Conference Day One - Tuesday 23rd March 2027

3:20 PM Roundtable Discussion: Rethinking the Trust & Safety Operating Model

AI-driven moderation, increasing regulatory obligations and evolving online harms are forcing organisations to rethink how Trust & Safety functions are structured, resourced and measured. This interactive roundtable will explore:

Balancing Human Expertise and Automation: Exploring where human judgement remains essential and where AI is creating efficiencies across Trust & Safety operations.
Building Future-Ready Teams: Identifying the skills, capabilities and functions required as Trust & Safety expands into AI governance, product safety and compliance.
Designing Effective Operating Models: Comparing centralised and distributed approaches and examining how Trust & Safety collaborates with product, engineering and policy teams.

Check out the incredible speaker line-up to see who will be joining Mike.

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