Cancellation and Substitution: Participation in the training sessions are hereby agreed for the named attendee only. There are no refunds for cancellation by attendees under any circumstances. In the event that an attendee cancels attendance, it will remain liable for the full attendance fees, plus interest and collection fees as applicable. In the event that the attendee is unable to attend the training, it may propose a substitute attendee upon written notice (including name, title and contact details of proposed substitute) to the Organizer no later than seven business days prior to the first training session date. Acceptance of such proposed substitute is at the sole discretion of Organizer.




Alteration, Postponement or Cancellation of Training: The Organizer will strive to adhere to the advertised training program, but reserves the right to alter the package (i.e. location, date, features etc.), if deemed necessary and in the best interest of the training. In the event that the training is postponed, for any reason, including but not limited to force majeure, the attendee’s registration under this Agreement will be immediately transferred to the rescheduled dates. In the event that the training is cancelled by the Organizer or the trainers, fully-paid and registered attendees will be entitled to a credit for future training by the organization running the training session, in the amount paid by attendee under this contract. The above set forth the sole right of remedy available to attendee in the event of any alteration, postponement or cancellation of the scheduled training. The Organizer is not responsible for any loss or damage as a result of an alteration, postponement or cancellation of any training session, and shall assume no liability whatsoever in the event this is due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of the training impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency.




Miscellaneous: The attendee agrees to hold the Organizer harmless for any injury or damages arising out of or relating to the training sessions. The Organizer is not responsible for any costs, damages and/or expenses associated with the attendee’s participation in the training sessions. We may share your information with the sponsors and trainers of this event who may wish to contact you in relation to special offers, products and services related to your role within your company. If you prefer not to be contacted by the sponsors/trainers please email database@iqpc.com

We respect your right to privacy.



Information We Collect

Our primary goal in collecting personal information from you is to provide you with a smooth, efficient, and personalized experience while using our services. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience easier and quicker.

To fully use our services, you will need to join as a Member, where you will be required to provide us with your contact information and some other information relating to your professional employment. We automatically track certain information about you based upon your behavior on our site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand and serve our users. We use a web analytics tool to analyze site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information.

Please click on the links below for more information


We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance.

The following tables describe the cookies we use on this site and what we use them for. Currently we operate an 'implied consent' policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete IQPC cookies having visited the site, or you should browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)



"Session" Cookies

We use a session cookie to remember your log-in for you and what you've put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

More information on session cookies and what they are used for at www.allaboutcookies.org/About/Cookies/session-cookies-used-for.html



Persistent Cookies for Site Analytics and Performance

Google AdSense – this cookie is used by Google to report to us how the adverts shown on our sites are performing. User data is all anonymous.

You can find out more generally about Google and its policies and principles as regards advertising at www.google.com/policies/privacy/ads/



DoubleClick (Google)

This is very similar to the cookie above (both are owned/controlled by Google) but is specific to the display advertising on our site. User data is anonymous.

As above, you can find out more generally about Google and its policies and principles as regards advertising at www.google.com/policies/privacy/ads/



Google Analytics

We use this to understand how the site is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google's position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html



Web beacons

Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.



Social buttons

On many of the pages of the site you will see 'social buttons'. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Google +1, Facebook 'Like', LinkedIn 'Share', and StumbleUpon. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of IQPC. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on IQPC's site. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting IQPC, and the specific pages you are on, even if you don't click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.



External web services

We use a number of external web services on the IQPC site, mostly to display content within our web pages. For example, to display images we often use Flickr; to display slideshows we sometimes use SlideShare; to show videos we use Vimeo and YouTube. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.



Email tracking

Some emails that we send you have no tracking in at all e.g. service emails. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site but we do not know who has clicked so the data is anonymous e.g. our daily newsletter. We use Eloqua as an email service provider:



Eloqua employs cookies in order for its server to recognize a return visitor as a unique user. Cookies are small text files placed in the 'Cookies' folder on a visitor's hard disk and allow Eloqua to remember the visitor. The cookies placed by the Eloqua server are readable only by Eloqua, and cookies cannot access, read or modify any other data on a computer. All web-browsers offer the option to refuse any cookie. If a visitor refuses the Eloqua cookie, Eloqua does not gather any information on that visitor, but doing so will require you to re-enter certain information at each visit, or prevent us from customizing the site's features according to your preferences. You may also delete a cookie manually from your hard drive. Cookies themselves do not contain any personal information. We do link the information we store in cookies to any personally identifiable information you submit while on our site.

For more information on Eloqua's privacy policy: www.eloqua.com/about/privacy/



Surveys & Contests

From time to time our site may request information from users via surveys, contests or for a particular service (e.g. newsletter). Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested will include contact information (as supplied to the site during registration) and supplementary information on your professional interests, opinions and preferences (e.g. choice of software, working practices, opinions on industry issues, feedback on the IQPC web sites). We will use the contact information to notify winners. We will not publish winners' details on the site though on request we will provide details of any winner's name and organization. If the survey or contest has a sponsor then we may share information given by entrants with the sponsor, but only with the user's consent. Payment Processing. In order to process payments online we require the billing address for the credit card used and our external payment provider requires your credit card details.



Member Profile

We have a Member Profile on the site which contains profiles of our individual members. The information we collect for this comes from two sources. Firstly, it is the information which you give when you join as a Member, or the information you subsequently update via the section MY IQ. Secondly, we store details of contributions you have made to the site (for example, forum posts, blog comments, job adverts posted, press releases posted) and link to these, where relevant, from your member profile, except where you have chosen to contribute anonymously.



Vendor Profile

We have a Vendor Directory which contains profiles of suppliers, agencies, vendors, consultancies and freelancers offering service or products related to digital marketing and ecommerce. If you represent such a Supplier you can set up a basic profile for free when you join IQPC. We require a minimum amount of information for each supplier profile so that it is useful for users of the directory. We also offer a "Full Profile" which allows you to add further information but this is a paid-for service. Secondly, we store details of contributions to the site made by individual members belonging to a membership account that has a supplier profile. For example, forum posts, blog comments, job adverts posted, press releases posted, presentations at events, and we link to these, where relevant, from the supplier profile, except where the individual member has chosen to contribute anonymously.




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Questions & Solutions

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