Georgia Pacific is one of the world’s largest manufacturers of pulp, packaging, tissue and building products. The company has over 30,000 employees in 180+ locations worldwide. But a few years ago, the company recognized that it had a problem: a large proportion of its workforce would soon be retiring.

Since then, it has embarked on a journey – both technological and organizational – to address the looming knowledge gap, embed more predictive and intelligent capabilities into its operations and improve its operational resilience.

In this interview, Ron Norris, Director of Operations Innovation at Georgia Pacific discusses what the company has done, lessons learned along the way, and where they’re going next.