The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The 
Entire Customer Experience Ecosystem

August 13 - 14, 2025 | Marvel Stadium, VIC
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CCWinter Speakers: Hear from Trailblazers Including:

CCWinter Speakers

Jen Harding
Jen Harding
General Manager Engagement Education and Advice HESTA
Duncan Guy
Duncan Guy
Chief Executive Officer SensesWA
Titus Peter
Titus Peter
Head of Student Recruitment Holmesglen
Scott Cumming
Scott Cumming
Senior Manager: Workforce Planning AU, AIA Australia
Kahlil Gray
Kahlil Gray
Head of Workforce, Contact Telephony & Reporting, Alinta energy
Renee Moore
Renee Moore
Customer Contact Director Bega Group
Eleni Miller
Eleni Miller
General Manager, Customer Sales & Service APT Travel Group
Craig Mendel
Craig Mendel
Senior Manager - IT Customer Experience Uniting
Netna Johnstone
Netna Johnstone
Operations Program Manager Chemist Warehouse
Claudia Grinzi
Claudia Grinzi
Head of Member Services Flybuys
Greg Hodge
Greg Hodge
General Manager Strategic Initiatives Johns Lyng Group
Toby Ellis
Toby Ellis
Head of Customer Success AMP
Megan Papadopoulos
Megan Papadopoulos
Head of Call Connection Bendigo & Adelaide Bank
Sue Coe
Sue Coe
Head of Operations RedHealth Independent Medical Assessments
Anthony Nguyen
Anthony Nguyen
Senior Manager: Platform & Enablement Great Southern Bank
Damian Purvis
Damian Purvis
Customer Service Team Lead Meridian Energy
Luke Hutchinson
Luke Hutchinson
Director Student Experience TAFE SA
Deepa Nair
Deepa Nair
Trainer - Customer Service & systems Student Recruitment, Holmesglen
Christine Inkster
Christine Inkster
Manager Student Engagement and Customer Service TAFE SA
Cuong Chi
Cuong Chi
Contact Centre Manager Wilson Parking
Laurence Fonsdituri
Laurence Fonsdituri
Former - Head of Customer Care QuiteLike & Swaggle, Coles Group
Matt Murdoch
Matt Murdoch
Chief Customer Officer Passport Card
Song Yeap
Song Yeap
Customer Channels Lead Barwon Water
Crystal Whitton
Crystal Whitton
Head of Virtual Customer Support Medibank
Vanessa Kraut
Vanessa Kraut
Customer Experience Lead Bega Group
Kunal Rahalkar
Kunal Rahalkar
CEO Data GMZ
Sarvesh Jerath
Sarvesh Jerath
COO Data GMZ
Sara Elmstrom
Sara Elmstrom
Chief Executive Officer CXO2
David Vincent
David Vincent
Partner CXO2
Harold Rey P. Ladaran
Harold Rey P. Ladaran
Chief Executive Officer Splace BPO
Andrew Carlson
Andrew Carlson
Customer Channels Medibank
Jonathan Barouch
Jonathan Barouch
GM Local Measure (Soon to be Zendesk for Contact Center*)
David Honour
David Honour
Acting Enquiries Manager, Holmesglen
Kate Small
Kate Small
Senior Lead for Global Program Health & Development Cash App
Jayden Zullo
Jayden Zullo
Head of Solutions Engineering, ANZ Dialpad
Peter Perla
Peter Perla
Executive General Manager Customer Experience and Growth sumo energy

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