The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The 
Entire Customer Experience Ecosystem

August 13 - 14, 2025 | Marvel Stadium, VIC
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CCWinter Speakers: Hear from Trailblazers Including:

CCWinter Speakers

Jen Harding
Jen Harding
General Manager Engagement Education and Advice HESTA
Natalie Lane
Natalie Lane
Head of Contact Centre greater bank
Duncan Guy
Duncan Guy
Chief Executive Officer SensesWA
Christopher Douglas
Christopher Douglas
Regional Director – Member Experience, Asia Pacific Accor Plus
Andrew Hitchen
Andrew Hitchen
Customer Operations & Provider Solutions Hub Lead Medibank
Titus Peter
Titus Peter
Head of Student Recruitment Holmesglen
Scott Cumming
Scott Cumming
Senior Manager: Workforce Planning AU, AIA Australia
Kahlil Gray
Kahlil Gray
Head of Workforce, Contact Telephony & Reporting, Alinta energy
Renee Moore
Renee Moore
Customer Contact Director Bega Group
Aneta Field
Aneta Field
Senior Manager: Customer Support honey insurance
Sean Richards
Sean Richards
Head of Customer Care and Contact Centre Meridian Energy
Eleni Miller
Eleni Miller
General Manager, Customer Sales & Service APT Travel Group
Craig Mendel
Craig Mendel
Senior Manager - IT Customer Experience Uniting
Netna Johnstone
Netna Johnstone
Operations Program Manager Chemist Warehouse
Angelo Azar
Angelo Azar
Chief Operating Officer honey insurance
Claudia Grinzi
Claudia Grinzi
Head of Member Services Flybuys
Greg Hodge
Greg Hodge
General Manager Strategic Initiatives Johns Lyng Group
Toby Ellis
Toby Ellis
Head of Customer Success AMP
Claire Cunningham
Claire Cunningham
Customer Experience Manager (National) Coles
Megan Papadopoulos
Megan Papadopoulos
General Manager of Customer Contact Bendigo & Adelaide Bank
Feiselia Tan
Feiselia Tan
General Manager – Data & AI Solutions Telstra
Abhi Gudidevuni
Abhi Gudidevuni
Head of Customer & Network Services Megaport
Lisa Curry
Lisa Curry
Contact Centre Manager nib Group
Sue Coe
Sue Coe
Head of Operations RedHealth Independent Medical Assessments
Anthony Nguyen
Anthony Nguyen
Platform and Workforce Manager Great Southern Bank
Damian Purvis
Damian Purvis
Customer Service Team Lead Meridian Energy
Luke Hutchinson
Luke Hutchinson
Director Student Experience TAFE SA
Deepa Nair
Deepa Nair
Trainer - Customer Service & systems Student Recruitment, Holmesglen
Christine Inkster
Christine Inkster
Manager Student Engagement and Customer Service TAFE SA
Cuong Chi
Cuong Chi
Contact Centre Manager Wilson Parking
Laurence Fonsdituri
Laurence Fonsdituri
Former - Head of Customer Care QuiteLike & Swaggle, Coles Group

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