The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem

August 13 - 14, 2025 | Marvel Stadium, VIC

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CCWinter Speakers: Hear from Trailblazers Including:

CCWinter Speakers

Jen Harding

Jen Harding
General Manager Engagement Education and Advice HESTA

Duncan Guy

Duncan Guy
Chief Executive Officer SensesWA

Andy Hitchen

Andy Hitchen
Customer Operations & Provider Solutions Hub Lead Medibank

Titus Peter

Titus Peter
Head of Student Recruitment Holmesglen

Scott Cumming

Scott Cumming
Senior Manager: Workforce Planning AU, AIA Australia

Kahlil Gray

Kahlil Gray
Head of Workforce, Contact Telephony & Reporting, Alinta energy

Renee Moore

Renee Moore
Customer Contact Director Bega Group

Sean Richards

Sean Richards
Head of Customer Care and Contact Centre Meridian Energy

Eleni Miller

Eleni Miller
General Manager, Customer Sales & Service APT Travel Group

Craig Mendel

Craig Mendel
Senior Manager - IT Customer Experience Uniting

Netna Johnstone

Netna Johnstone
Operations Program Manager Chemist Warehouse

Claudia Grinzi

Claudia Grinzi
Head of Member Services Flybuys

Greg Hodge

Greg Hodge
General Manager Strategic Initiatives Johns Lyng Group

Toby Ellis

Toby Ellis
Head of Customer Success AMP

Megan Papadopoulos

Megan Papadopoulos
Head of Call Connection Bendigo & Adelaide Bank

Sue Coe

Sue Coe
Head of Operations RedHealth Independent Medical Assessments

Anthony Nguyen

Anthony Nguyen
Platform and Workforce Manager Great Southern Bank

Damian Purvis

Damian Purvis
Customer Service Team Lead Meridian Energy

Luke Hutchinson

Luke Hutchinson
Director Student Experience TAFE SA

Deepa Nair

Deepa Nair
Trainer - Customer Service & systems Student Recruitment, Holmesglen

Christine Inkster

Christine Inkster
Manager Student Engagement and Customer Service TAFE SA

Cuong Chi

Cuong Chi
Contact Centre Manager Wilson Parking

Laurence Fonsdituri

Laurence Fonsdituri
Former - Head of Customer Care QuiteLike & Swaggle, Coles Group

Matt Murdoch

Matt Murdoch
Chief Customer Officer Passport Card

Song Yeap

Song Yeap
Customer Channels Lead Barwon Water

Crystal Whitton

Crystal Whitton
Head of Virtual Customer Support Medibank

Vanessa Kraut

Vanessa Kraut
Customer Experience Lead Bega Group

Kunal Rahalkar

Kunal Rahalkar
CEO Data GMZ

Sarvesh Jerath

Sarvesh Jerath
COO Data GMZ

Sara Elmstrom

Sara Elmstrom
Chief Executive Officer CXO2

David Vincent

David Vincent
Partner CXO2

Angela Stacy

Angela Stacy
Senior Customer Insights Lead Yarra Valley Water

Deanne Martin

Deanne Martin
Head Of Customer Service SEEK

Harold Rey P. Ladaran

Harold Rey P. Ladaran
Chief Executive Officer Splace BPO

David Honour

David Honour
Acting Enquiries Manager, Holmesglen

Jonathan Barouch

Jonathan Barouch
GM Local Measure (Soon to be Zendesk for Contact Center*)

Vicky Allen

Vicky Allen
Head of Supporter Experience & Retail Operations World Vision Australia

Jayden Zullo

Jayden Zullo
Head of Solutions Engineering, ANZ Dialpad

Peter Perla

Peter Perla
Executive General Manager Customer Experience and Growth sumo energy

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