The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 5-6, 2026
| The Atrium, Flemington Raceway, Melbourne
Cindy Dent
Director of Customer Experience Airtasker
The Customer Show - Day 1 Agenda
4:50 PM Panel Discussion: Optimising Workforce Performance: Protecting Margin Through Capability and Productivity
- Improving forecasting and workforce planning to reduce volatility and cost pressure
- Elevating coaching and frontline capability to improve first-contact resolution in high-value journeys
- Redesigning roles and team structures as automation removes lower-value work
- Protecting experienced capability to stabilise quality and reduce churn risk
- Linking productivity gains back to measurable outcomes such as unit cost, retention and margin
The Customer Show - Agenda Day 2
9:50 AM Fireside Chat: How AI-Led Workflow Redesign Transformed Customer Experience at Airtasker by 88%
- How to identify where your team truly adds human value and what can be handed to AI, without losing the customer experience that matters most
- What it actually looks like to redesign workflows mid-flight while simultaneously scaling into new markets and moving to an omni-channel model
- Practical lessons from running AI workshops with your team to build capability, reduce headcount pressure and future-proof your customer operations
- How AI-Led Workflow Redesign Transformed Customer Experience at Airtasker by 88%
Check out the incredible speaker line-up to see who will be joining Cindy.
Download The Latest Agenda
