The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
The speaker Grad Conn was part of the previous event. To review the most recent speakers list, click here.
Grad Conn
Chief Experience Officer Sprinklr
Grad Conn is the Chief Experience Officer at Sprinklr, the leading Customer Experience Management (CXM) Platform. In this role, Grad creates an engaging and memorable community for the world's largest brands and guides them on developing a customer-first experience. Before joining Sprinklr, Grad spent 11 years at Microsoft, with the last 7 years as CMO for the Microsoft U.S. commercial business. Prior to that, Grad worked as CEO or CMO at a number of startups and started his career at Procter & Gamble. Grad holds a Bachelor of Commerce degree from Queen's University in Kingston, Ontario. He is a Microsoft Founders Award winner and Circle of Excellence Platinum recipient, and has been awarded multiple creative awards and patents.
Check out the incredible speaker line-up to see who will be joining Grad.
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