The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The 
Entire Customer Experience Ecosystem

August 13 - 14, 2025 | Marvel Stadium, VIC
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Join Australia's Leading Professionals as we Reshape the Future of Customer Experience

International Speakers

Mark Englehart Evans
Mark Englehart Evans
Executive Director, Head of CX Strategy
DBS Bank
Grant Humm
Grant Humm
Director Team Lead Customer Experience Functions
Zalando

Chairperson

Jason Smith
Jason Smith
Customer Experience Streaming Director
Foxtel Group - Kayo Sports

End-To-End Customer Experience

Deirdre Boyle
Deirdre Boyle
Chief Customer Officer
Flybys
Jarrod Calamante
Jarrod Calamante
Head of Ecommerce
Spotlight Retail Group
Kieran Boyce
Kieran Boyce
General Manager Operations
Woolworths MarketPlus
Heath Walker
Heath Walker
Director of Marketing
General Motors Australia
Belinda Seedsman
Head of CX Center
7-Eleven
Allison Dorogoj
Allison Dorogoj
Head of Customer Experience
Engie
Nikki Shoaei
Head of Customer Experience
Engie
Lara Salembier
Lara Salembier
GM, Customer Experience
South East Water
Ramesh Raghavan
Ramesh Raghavan
Head of Digital, Innovation & Experience
Uniting
Clare Lynton
Lead Customer Data Analyst
JB Hi-Fi
Divya Pasupuleti
Divya Pasupuleti
Exec Manager Business Strategy and Transformation
NBN Australia
Damian Madden
Damian Madden
CX Leader of the Year 2024 & Co-founder
A.SINGLE.PIECE Art Gallery
Rachit Monga
Rachit Monga
Head of Student Recruitment
Open Universities Australia
Arun Satyanarayana
Arun Satyanarayana
Head of Strategic Programs (Transformation) - Customer Operations
TPG Telecom
Robert Lopez
Robert Lopez
Chief Marketing and Innovation Officer
Norths Collective
Tracy Tanti
Tracy Tanti
Head of CRM & Retention
Funlab
Grant Humm
Grant Humm
Director Team Lead Customer Experience Functions
Zalando
Kim Phillips
Kim Phillips
Head of Customer Operations
Tyro Payments
Jason Smith
Jason Smith
Customer Experience Streaming Director
Foxtel Group - Kayo Sports
Jasmyne Munro
Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council
Mark Englehart Evans
Mark Englehart Evans
Executive Director, Head of CX Strategy
DBS Bank
Su Jella
Su Jella
Top 25 Analytics Leaders, Board Member
Women's Tennis Foundation
David Packer
David Packer
Head of Customer Service
Archa
Declan Ivory
Declan Ivory
VP Customer Support
Intercom
Jeanine Whalley
Jeanine Whalley
Head of Research and Insights
Milwaukee Tool Australia & NZ
Christopher Cramond
Christopher Cramond
Head of Member Strategy, Product & Experience
AustralianSuper
Geoff Allars
Geoff Allars
Head of Customer Engagement
Bayer
Balaji Gopal
Balaji Gopal
Head of Customer Experience
Vanguard
Janelle Wehsack
Janelle Wehsack
Program Director - Enterprise Lending Transformation
Bendigo and Adelaide Bank
Eleni Miller
Eleni Miller
General Manager, Customer Sales & Service
APT Travel Group

Customer Insights and Engagement

Andrew Harrison
Andrew Harrison
Director of Customer Experience
NAB
Will Barbour
Will Barbour
Chief Customer Officer
Aurora Energy
Melissa Pellegrini
Melissa Pellegrini
Head of Customer Insights
David Jones
Robert Harker
Robert Harker
Head of Customer Loyalty
Bupa
Daniel Tollenaere
Daniel Tollenaere
COO
Story House Early Learning
Matthew Zimmerman
Matthew Zimmerman
Head of Loyalty Pub+
ALH Hotels
Meeta Sodhi
Meeta Sodhi
Senior Loyalty and Personalisation Manager
Grill'd
Jaimi Farrey
Jaimi Farrey
Group Head of Loyalty
Hanes Brands Australasia

CCWinter Speakers

Jen Harding
Jen Harding
General Manager Engagement Education and Advice
HESTA
Natalie Lane
Natalie Lane
Head of Contact Centre
greater bank
Duncan Guy
Duncan Guy
Chief Executive Officer
SensesWA
Christopher Douglas
Christopher Douglas
Regional Director – Member Experience, Asia Pacific
Accor Plus
Andrew Hitchen
Andrew Hitchen
Customer Operations & Provider Solutions Hub Lead
Medibank
Titus Peter
Titus Peter
Head of Student Recruitment
Holmesglen
Scott Cumming
Scott Cumming
Senior Manager: Workforce Planning AU,
AIA Australia
Kahlil Gray
Kahlil Gray
Head of Workforce, Contact Telephony & Reporting,
Alinta energy
Duncan Thomson
Duncan Thomson
ICCC Service Manager
Redland City Council
Renee Moore
Renee Moore
Customer Contact Director
Bega Group
Aneta Field
Aneta Field
Senior Manager: Customer Support
honey insurance
Sean Richards
Sean Richards
Head of Customer Care and Contact Centre
Meridian Energy
Eleni Miller
Eleni Miller
General Manager, Customer Sales & Service
APT Travel Group
Craig Mendel
Craig Mendel
Senior Manager - IT Customer Experience
Uniting
Netna Johnstone
Netna Johnstone
Operations Program Manager
Chemist Warehouse
Angelo Azar
Angelo Azar
Chief Operating Officer
honey insurance
Claudia Grinzi
Claudia Grinzi
Head of Member Services
Flybuys
Greg Hodge
Greg Hodge
General Manager Strategic Initiatives
Johns Lyng Group
Toby Ellis
Toby Ellis
Head of Customer Success
AMP
Claire Cunningham
Claire Cunningham
Customer Experience Manager (National)
Coles
Megan Papadopoulos
Megan Papadopoulos
General Manager of Customer Contact
Bendigo & Adelaide Bank
Feiselia Tan
Feiselia Tan
General Manager – Data & AI Solutions
Telstra
Abhi Gudidevuni
Abhi Gudidevuni
Head of Customer & Network Services
Megaport
Lisa Curry
Lisa Curry
Contact Centre Manager
nib Group
Sue Coe
Sue Coe
Head of Operations
RedHealth Independent Medical Assessments
Anthony Nguyen
Anthony Nguyen
Platform and Workforce Manager
Great Southern Bank
Damian Purvis
Damian Purvis
Customer Service Team Lead
Meridian Energy
Luke Hutchinson
Luke Hutchinson
Director Student Experience
TAFE SA
Christine Inkster
Christine Inkster
Manager Student Engagement and Customer Service
TAFE SA
Laurence Fonsdituri
Laurence Fonsdituri
Former - Head of Customer Care
QuiteLike & Swaggle, Coles Group

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