The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 5-6, 2026
| The Atrium, Flemington Raceway, Melbourne
Vanessa Wong
Head of Customer Cleanaway
The Customer Show - Agenda Day 2
9:10 AM Keynote Panel: From Cost Centre to Growth Engine: Monetising CX Across Retention, Margin and Lifetime Value
- Reframing CX from support function to profit lever
- Anchoring investment to retention, frequency and margin
- Reducing leakage across journeys to stabilise demand and protect profitability
- Balancing acquisition growth with service sustainability
- Operationalising trust to protect long-term customer value
Check out the incredible speaker line-up to see who will be joining Vanessa.
Download The Latest Agenda
