The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 5-6, 2026
| The Atrium, Flemington Raceway, Melbourne
Lisa Khatri
Head of Customer Experience GTM Strategy, APJ QualtricsThe Customer Show - Day 1 Agenda
11:30 AM Interactive Discussion Groups: Facilitated, peer-led session focused on open discussion and practical insight-sharing
1. Fixing the Magic Sequence: Moving Beyond the "Quick-Fix" Tech Trap to True CX Transformation – Nicholas Kontopoulos, Vice President of Marketing, Asia Pacific & Japan, Twilio
2. Unifying customer data to drive scalable, personalised experiences across the lifecycle - Arnaud Picard, Head of Customer, Pro spend
3. Why Insights Don't Translate to Action and How to Fix It - Lisa Khatri, Head of Customer Experience GTM Strategy, APJ - Qualtrics
Check out the incredible speaker line-up to see who will be joining Lisa.
Download The Latest Agenda
