The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 5-6, 2026
| The Atrium, Flemington Raceway, Melbourne
Islam Hassan
Chief Customer Officer Australian Motoring Services
The Customer Show - Agenda Day 2
10:20 AM CCO Keynote Presentation: Beyond the AI Pilot: What It Really Takes to Deliver Business Impact
- Cross-sector lessons from implementing AI across complex customer and operational environments
- Why many organisations struggle to scale AI beyond isolated pilots
- Embedding AI into real customer journeys and day-to-day business operations
- Balancing innovation, governance and customer trust during transformation
- Aligning teams, leadership and operating models to support AI adoption at scale
- Measuring meaningful impact across customer experience, operational performance and business outcomes
- What the future of AI-enabled customer experience looks like in practice
Check out the incredible speaker line-up to see who will be joining Islam.
Download The Latest Agenda
