The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
Kim Phillips
Head of Customer Operations Tyro Payments
Next Gen CX
2:30 PM FIRESIDE CHAT: FROM CALL TAKERS TO MONEY MAKERS: TRANSFORMING CONTACT CENTERS TO MAXIMISE CUSTOMER ENGAGEMENT
90% of all communication with the customers is done through the contact centers, but they’re only seeing around 10% of investment from CX leaders. Longer wait times, disconnected channels, and lack of human connection are all having a negative impact on engagement, with customers often having 3 or more conversations at the same time to solve one problem. When CX leaders are looking for the biggest bang for their buck, investing in contact enters provides a huge opportunity to increase customer satisfaction, and make a great impression of your brand.
- Empowering contact centers to build & maintain customer relationships by strengthening contact at every point of the customer journey
- Tracking and managing customer engagement with limited budget and resources
- Implementing new contact systems to connect with the customer all in once space
Check out the incredible speaker line-up to see who will be joining Kim.
Download The Latest Agenda
