The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
The Customer Show Exec Forum International Speakers
Great ideas don’t know borders. That's why at this year's The Customer Show Exec Forum, we’re bringing in CX visionaries and thought leaders from around the world to share insights, trends and real-world experiences that you won’t find anywhere else.
These sessions aren’t just about international perspectives - they’re about practical, proven ideas you can take back to your business. Hear directly from global leaders who are doing the work and setting new benchmarks for what great CX looks like.
🇩🇪 GRANT HUMM
Director Team Lead Customer Experience Functions
Zalando, Germany
Grant is a CX and operational strategy leader at Zalando, heading a team of business improvement experts focused on eliminating defects and optimising processes. By leveraging AI and advanced analytics, Grant identifies root causes of issues and works closely with stakeholders to drive impactful solutions across key areas such as order fulfillment, payments, and returns. Passionate about innovation and efficiency, Grant applies data-driven insights to streamline operations, improve decision-making, and create seamless customer experiences in the ever-evolving e-commerce landscape.
WHERE YOU CAN FIND GRANT:
PRE-EVENT WORKSHOP: MAXIMISING GENERATIVE AI TO IMPROVE CUSTOMER SATISFACTION AND INCREASE COST SAVINGS
DAY 1 KEYNOTE ADDRESS, 13TH AUGUST: REMOVING DEFECTS FROM CUSTOMER JOURNEYS: LEVERAGING INSIGHTS AND INNOVATION TO ENHANCE CX
🇸🇬 MARK ENGLEHART EVANS Executive Director, Head of CX Strategy
DBS Bank, Singapore
Mark and his team of Designers and Design Thinkers focus their efforts on creating amazing solutions and experiences for DBS customers and employees by championing cutting-edge design, design-thinking and research techniques across the bank and its partners. Prior to DBS, Mark was a Strategy Director for R/GA in Shanghai, a global innovation and advertising agency, working with brands such as Nike, Beats by Dre, Old Navy and more.
WHERE YOU CAN FIND MARK:
PRE-EVENT WORKSHOP: CREATING ACTIONABLE INSIGHTS FROM DATA
DAY 2 KEYNOTE ADDRESS, 14TH AUGUST: REDEFINING BANKING: EMPOWERING LIVES THROUGH CUSTOMER-CENTRIC TRANSFORMATION
Check out The Customer Show Exec Forum Official Agenda
The Customer Show Exec Forum - Official Agenda
This year, The Customer Show brings the EXEC FORUM to Melbourne with exclusive insights, innovative strategies and game-changing discussions that’ll leave you inspired and ready to drive real change in your organisation.Download the Agenda today to find out more about what yo ...
