The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 5-6, 2026
| The Atrium, Flemington Raceway, Melbourne
Mitchell Palmer
Chief Operating Officer Aussie Industries
The Customer Show - Day 1 Agenda
4:50 PM Panel Discussion: Optimising Workforce Performance: Protecting Margin Through Capability and Productivity
- Improving forecasting and workforce planning to reduce volatility and cost pressure
- Elevating coaching and frontline capability to improve first-contact resolution in high-value journeys
- Redesigning roles and team structures as automation removes lower-value work
- Protecting experienced capability to stabilise quality and reduce churn risk
- Linking productivity gains back to measurable outcomes such as unit cost, retention and margin
Check out the incredible speaker line-up to see who will be joining Mitchell.
Download The Latest Agenda
