The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
Andrew Harrison
Director of Customer Experience NAB
Next Gen CX
3:50 PM CASE STUDY: BUILDING A VOICE OF THE CUSTOMER PROGRAM AT NAB TO TURN FEEDBACK INTO ACTIONABLE INSIGHTS AND STAY COMPETITIVE
- Mobilising customer feedback to reach the teams that can most benefit from it
- Translating feedback into tangible, actionable information for the business
- Ensuring products are valuable and competetive in-market for maximium ROI
Check out the incredible speaker line-up to see who will be joining Andrew.
Download The Latest Agenda
