The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 5-6, 2026
| The Atrium, Flemington Raceway, Melbourne
Kanika Puri
Chief Operating Officer Fast Cover
The Customer Show - Day 1 Agenda
9:00 AM Keynote Panel: The Big CX Debate: Where Should Leaders Invest — Cost Control, AI Scale or Customer-Led Growth?
- Should investment prioritise containment or conversion?
- How far can AI scale before governance risk outweighs productivity gain?
- Is loyalty investment outperforming acquisition in margin terms?
- Where does personalisation deliver true incrementality versus noise?
- How should leaders sequence cost reduction and growth initiatives under margin pressure?
- What are the 2–3 non-negotiable bets for the next 12 months?
Check out the incredible speaker line-up to see who will be joining Kanika.
Download The Latest Agenda
