The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 5-6, 2026
| The Atrium, Flemington Raceway, Melbourne
Kieran Boyce
General Manager - Operations | Woolworths Market Plus Woolworths Food Group
The Customer Show - Day 1 Agenda
2:00 PM Panel Discussion: Industrialising Service Recovery: Protecting Retention While Reducing Remediation Cost
- Clarifying ownership to eliminate repeat contacts and protect at-risk customers
- Strengthening root-cause governance to reduce defect-driven churn
- Accelerating triage in high-value segments to protect lifetime value
- Balancing policy flexibility with commercial risk controls
- Measuring recovery effectiveness in retention, margin and cost-to-serve terms
Check out the incredible speaker line-up to see who will be joining Kieran.
Download The Latest Agenda
