The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
Kate Fowler
Head of Customer and Business Assist Westpac Group
Customer Experience Exec Forum
3:15 PM PRESENTATION: WESTPAC SERVICE MODEL TRANSFORMATION: ENSURING CARE AND COMPASSION AT THE CENTRE OF EXPERIENCE
Westpac is undergoing the largest tech transformation in its history, reshaping how it delivers services in a digital-first world. Join Kate Fowler, Head of Customer and Business Assist to explore how the bank is evolving its service model to maintain care and compassion, balancing technology with human connection to meet changing customer expectations.
- Navigating service change during major transformation
- Balancing digital efficiency with human empathy
- Designing experiences that reflect trust and care
Check out the incredible speaker line-up to see who will be joining Kate.
Download The Latest Agenda
