The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
Mark Englehart Evans
Executive Director, Head of CX Strategy DBS Bank
Next Gen CX
9:50 AM INTERNATIONAL KEYNOTE: REDEFINING BANKING: EMPOWERING LIVES THROUGH CUSTOMER-CENTRIC TRANSFORMATION
- Managing company reorganisation around the customer journey to create ownership of end-to-end experiences
- Bolstering sentiment analysis, behavioural science and voice of the customer to better understand the how and why, and in turn reduce friction
- Helping customers bank efficiently, improving CSAT scores and saving resources
- Understanding the value of true loyalty
- Modernising how CX is reported to cement it as a key growth pillar
Check out the incredible speaker line-up to see who will be joining Mark.
Download The Latest Agenda
