The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
Michael Dart
Chief Customer Officer Energy QldCustomer Experience Exec Forum - Paid Conference
1:30 PM PANEL DISCUSSION: BEYOND SATISFACTION: STRENGTHENING CUSTOMER EXPERIENCE WITH TRANSPARENCY TO BUILD TRUST
Prioritising transparency in customer experience is crucial for building trust and fostering long-term loyalty. In a world where consumers are increasingly discerning, clear, honest communication helps brands stand out by demonstrating authenticity and integrity. The benefits extend beyond satisfaction, creating a foundation for lasting, meaningful relationships with customers. Further, with the current spotlight on fair treatment of customers, businesses now need to ensure they are putting the customers best interest at the heard of business decisions. Join this session to hear how CX leaders are prioritising clarity and honesty and how this is leading to better long-term results.
2:30 PM CREATING A RECIPE FOR DISASTER: EMPOWERING CUSTOMERS THROUGH HIGH-QUALITY COMMUNICATION AND ENGAGEMENT DURING DISASTER-RESPONSE PERIODS
- Providing ample information and being fully transparent around issues, timescales, and action plans
- Utilising good sentiment as an advantage in future situations
- Understanding the macro factors that can scew customer trust and sentiment to factor in to reporting
Check out the incredible speaker line-up to see who will be joining Michael.
Download The Latest Agenda
