The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
Michael Dart
Chief Customer Officer Energy QLDNext Gen CX
3:30 PM CREATING A RECIPE FOR DISASTER: EMPOWERING CUSTOMERS THROUGH HIGH-QUALITY COMMUNICATION AND ENGAGEMENT DURING DISASTER-RESPONSE PERIODS
- Providing ample information and being fully transparent around issues, timescales, and action plans
- Utilising good sentiment as an advantage in future situations
- Understanding the macro factors that can scew customer trust and sentiment to factor in to reporting
Check out the incredible speaker line-up to see who will be joining Michael.
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