Customer acquisition is just the beginning - real growth happens through smart lifecycle management. This panel dives into how leading marketers are rethinking engagement, retention, and loyalty to drive long-term value. From practical segmentation tactics to reactivation strategies, explore what it takes to move beyond one-off campaigns and build durable relationships.

-         Analysing the full customer lifecycle to identify drop-off points and retention opportunities

-         Exploring best practices for lifecycle email marketing, from onboarding to re-engagement

-         Personalising to increase conversion and loyalty

-         Aligning marketing, sales and customer success teams for lifecycle success

-         Utilising CRM for customer acquisition

-         Effective segmentation and personalisation for 1:1 marketing

-         Incorporating unique and quirky branding opportunities to keep your marketing individual 

-         Dynamic wait times for responsive and personalised experience