Probe Group is Australia’s largest home-grown customer experience (CX) and contact centre services provider. With over 9,000 employees and the largest onshore digital CX transformation workforce, we combine digital innovation with a people-first approach, crafting exceptional experiences that exceed client expectations.
Through our house of brands Probe CX, Innovior and Convai, we are committed to empowering people, driving innovation and harnessing technology to deliver exceptional customer experiences. We are widely recognised as trusted, collaborative partners, helping clients evolve to become organisations where digital solutions enhance, not replace, the human touch.
Our vision is to be the digitally enabled, data driven and people led CX brand of choice. As CX experts, we understand customer needs, crafting personalised, efficient and effective interactions for SME through to blue chip clients across a broad spectrum of industries. Our end-to-end service offerings include CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions.
We are Probe Group: diverse, empowering, accountable, innovative, customer-obsessed, respectful and empathetic. Uniquely digital. Naturally human.