Anna Dowuona-Kludze

New regulatory frameworks are raising the bar for content governance, requiring platforms to build transparent and accountable moderation processes, and enable quick takedowns. From notice-and-action systems to trusted flaggers and user appeals, compliance teams must design workflows that meet legal obligations while protecting user rights and platform integrity. This session will examine how to operationalise these obligations in practice and strengthen oversight through fair, independent mechanisms.

• Designing effective notice-and-action mechanisms that balance speed, accuracy, and transparency
• Implementing trusted flagger programmes and integrating their input into moderation processes
• Building fair, user-friendly appeals systems that withstand regulatory scrutiny
• Embedding independent oversight into content governance to enhance accountability

Two years into the Digital Services Act and with the UK’s Online Safety Act now in force, platforms have had to operationalise some of the most ambitious regulatory frameworks ever introduced. This panel will bring together senior legal and Trust & Safety leaders to share candid reflections on how these regimes are working in practice, what lessons have been learned, and how compliance strategies are being reshaped for a more regulated digital ecosystem. The discussion will go beyond theory to explore the operational, organisational, and strategic realities of navigating these landmark regulations and their ripple effects across global markets.

• Honest evaluations of what has worked under the DSA and OSA, and where challenges remain in delivering on policy goals
• How enforcement, transparency, and systemic-risk duties are reshaping compliance operations and regulator relationships
• Practical insights into the organisational cost, unintended consequences, and day-to-day realities of implementing both Acts
• Informing future compliance strategies as global frameworks continue to converge and diverge