Exclusive Content
Putting People First: Leveraging Human-Centred Design in Service Delivery
Thiss past article from the Government Service Design Summit 2018, we chat to Andrew Dadswell, Senior
Manager of Strategic Engagement at ASIC explores ASIC’s
strategic review of their MoneySmart offering and delves into the human centred
design approaches being leveraged to shape service offerings and enhance the
user experience.
The ATO’s Digital Channel Strategy: Leveraging Effective Stakeholder Engagement to Enhance Digital Citizen Services
Digital Identity: The Top Trends Shaping Digital Identity in 2018 & How to Take Advantage of Them
This past content piece from the Digital Identity Summit 2018 explores some of the top
digital identity trends Australian organisations are using to not only build
cyber fraud resilience, but also improve service delivery by investing in
innovative digital identity technologies and systems.
Optimising Online Access Capabilities: Successfully Implementing a Digital Identity Framework to Improve User Engagement
We caught up with Shane
Gandy, Director of Identity Management at the NSW Department
of Education (DoE) to find out more about their innovative new digital identity
platform and how they’re working to ensure its optimal upkeep to maintain citizen
trust, ahead of Digital Citizen Services 2019.