Thiss past article from the Government Service Design Summit 2018, we chat to Andrew Dadswell, Senior Manager of Strategic Engagement at ASIC explores ASIC’s strategic review of their MoneySmart offering and delves into the human centred design approaches being leveraged to shape service offerings and enhance the user experience.
The ATO’s Digital Channel Strategy: Leveraging Effective Stakeholder Engagement to Enhance Digital Citizen Services
This past content piece from the Digital Identity Summit 2018 explores some of the top digital identity trends Australian organisations are using to not only build cyber fraud resilience, but also improve service delivery by investing in innovative digital identity technologies and systems.
Optimising Online Access Capabilities: Successfully Implementing a Digital Identity Framework to Improve User Engagement
We caught up with Shane Gandy, Director of Identity Management at the NSW Department of Education (DoE) to find out more about their innovative new digital identity platform and how they’re working to ensure its optimal upkeep to maintain citizen trust, ahead of Digital Citizen Services 2019.